Melanie Portillo

As a Front Desk Receptionist, I was responsible for welcoming and greeting clients, collecting and entering their information accurately, verifying insurance coverage, and scheduling appointments with the appropriate therapist based on their needs and availability. I handled payment processing, including collecting co-pays and issuing receipts, while ensuring all transactions were put correctly. Additionally, I managed incoming calls, responded to client inquiries and took information like name, DOB, email and insurance information. I confirmed appointments making sure paperwork completion was done. Maintained strict confidentiality in compliance with HIPAA regulations. I also supported daily office operations to help ensure an organized and professional environment for clients to give clients a positive first impression.

As a Customer Service Cashier I assisted customers with purchases, returns, and general inquiries while providing a friendly and efficient checkout experience. I promoted and encouraged customers to apply for store credit cards by explaining the benefits and assisting with the application process. I handled transactions accurately, processed refunds, and resolved any concerns in a timely and professional manner. I worked closely with team members to ensure a smooth flow at the registers and to work as a team. Also helped maintain a clean, organized front-end environment for customers at all times.