Melanie Quijada
Long Beach,CA
Summary
Results-oriented customer service professional with a demonstrated history of delivering exceptional service and fostering positive relationships. Proven ability to handle diverse customer needs, resolve issues efficiently, and exceed service expectations. Adept at effective communication and collaboration within a team environment.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
TCC Family Health
12.2021 - 01.2023
- Answered a high volume of incoming calls utilizing a courteous and professional manner to collect information and identify patient needs.
- Effectively communicated both written and verbally with team members, including Clinic Managers, Supervisors, Front Desk Staff and Medical Assistants.
- Scheduled appointments and assisted with patient reminder calls.
- Offered simple, clear explanations to help patients and families understand clinic policies and procedures.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Loan Servicing Representative
Sun West Mortgage
08.2020 - 10.2021
- Managed a high volume of incoming customer calls in a fast-paced environment.
- Met and exceeded daily productivity goals, including calls per day and average hold time.
- Assisted customers in processing one time mortgage payments and setting up autopay
- Maintained complete and current knowledge of the companies procedures and regulatory compliance issues to provide consistent and accurate member assistance.
Loan Servicing Representative
Aztec Financial Services
08.2019 - 04.2020
- Effectively and articulately handled customer communication via phone and email to promote a positive and professional image of Aztec Financial.
- Navigated a computerized data entry system to input customer information on loan applications.
- Efficiently assisted customers with questions regarding their accounts and processing payments over the phone.
E-Commerce Customer Service Specialist
Branded Online
05.2018 - 07.2019
- Delivered exceptional customer service by leveraging extensive knowledge of products and creating welcoming, positive experiences.
- Efficiently handled a consistent flow of communication through phone and email from customers at times of high volume.
- Consistently demonstrated the ability to think independently by effectively responding to each individual customer's unique situation.
- Communicated with internal departments to solve customer issues, made outgoing calls to couriers for shipping updates and provided customers with follow ups.
Education
High School Diploma -
Jordan High School
Long Beach, CA06.2016
Skills
- Time Management
- Multi-tasking
- Strong analytical and problem-solving skills
- Adaptability
- Cross-Functional Collaboration
- Technical Skills: Epic, MS Word, MS Excel
Timeline
Patient Service Representative
TCC Family Health
12.2021 - 01.2023
Loan Servicing Representative
Sun West Mortgage
08.2020 - 10.2021
Loan Servicing Representative
Aztec Financial Services
08.2019 - 04.2020
E-Commerce Customer Service Specialist
Branded Online
05.2018 - 07.2019
High School Diploma -
Jordan High School
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