Melanie Quinonez
El Paso
Summary
Dynamic Front Desk Medical Receptionist at Medicine Clinic P.A. with expertise in patient scheduling and call intake. Proven ability to enhance office efficiency and ensure HIPAA compliance while delivering exceptional customer service. Adaptable and organized, I effectively managed high call volumes and streamlined patient interactions, contributing to improved patient satisfaction. Skilled in managing patient interactions and performing administrative tasks in busy medical office environment. Effective at coordinating appointments and managing patient records with accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Medicine Clinic P.A
12.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Education
High School Diploma -
Ysleta High School
El Paso Tx05-2024
Skills
- Patient scheduling
- Insurance verification
- Patient registration
- HIPAA compliance
- Payment collection
- Call handling
- Intake form processing
- Adaptable and flexible
- Organization and time management
- Problem-solving
Certification
- Microsoft Office Specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Medicine Clinic P.A
12.2024 - Current
High School Diploma -
Ysleta High School
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