Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Ramirez

Torrance,California

Summary

Friendly, with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Outgoing with experience of working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Trustworthy and dedicated with 4 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. High-energy. Offering over 4 years of experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Reliable. Offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in multiple areas and flexible with changing business needs.

Overview

3
3
years of professional experience

Work History

Server Assistant/Cashier Assistant

Urban Plates
11.2021 - Current
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
  • Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

Host/Food Runner

HT Grill
09.2020 - 11.2021
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Education

High School Diploma -

Los Angeles Harbor College
Wilmington, CA

High School Diploma -

Cerritos College
Norwalk, CA
06.2019

Skills

  • Bill Computation
  • Food Running
  • Food Inspection
  • Table Bussing
  • Wine Service
  • Station Preparation
  • Safe Food Handling
  • Supply Restocking
  • Beverage Preparation
  • Food Station Setup
  • Service Prioritization
  • Kitchen Communication
  • Customer Service
  • Responsible and Trustworthy
  • Flexible Schedule
  • Willing to Learn
  • Teamwork and Collaboration
  • Salesmanship
  • Positive and Friendly Attitude

Timeline

Server Assistant/Cashier Assistant

Urban Plates
11.2021 - Current

Host/Food Runner

HT Grill
09.2020 - 11.2021

High School Diploma -

Los Angeles Harbor College

High School Diploma -

Cerritos College
Melanie Ramirez