Melanie Ramirez

Responsible for checking patients in/out. I also answer a large number of patient calls to assist with scheduling and/or cancelling appointments. Specializing in customer service, problem solving, and scheduling.

• Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
• Managed confidential information with discretion, ensuring the privacy of sensitive documents.
• Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
• Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
• Prepared for events
• Coordinated meetings

• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

• 􏰍 Create and implement qualit􏰄y control s􏰄stems
• 􏰍 Monitor progression of each real estate transaction through closing
• 􏰍 Upload documents into real estate software sy􏰄stem
• 􏰍 Prepare file for post-closing review
• 􏰍 Assist with daily􏰄 office functions and promotions

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Assisted realtors in closing deals swiftly by efficiently preparing all necessary documentation.
• Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
• Streamlined communication between clients and realtors, ensuring timely responses to inquiries and facilitating smooth transactions.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.