Melanie Ramirez
Tucson,AZ
Summary
Self-taught and highly motivated Baker with over 10 years of hands-on experience running a self-owned catering business. Known for exceptional time management, strong communication skills, and a patient, customer-focused approach. Blends creativity in baking with solid business acumen, having also worked in customer service roles including call centers and restaurant settings for 5 years. Proven ability to work independently, manage deadlines, and deliver high-quality products and service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Baker
Black Cat Pastry and Catering
Phoenix, AZ
12.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Dining Reservation Representative
Open Network Exchange
Scottsdale
10.2024 - 02.2025
- Answered inbound calls about making dining reservations for Princess Cruises
- Handle escalated calls and notate any requests that guests may have
- Answering any general inquiries about dining and other cruise booking information
- Answering anywhere from 30-50 calls a day.
Customer Service Representative
Bakkt
Scottsdale
07.2023 - 11.2024
- Delivered excellent customer support through various channels i.e
- Voice, email, and chat as job requires the agents to help customers redeem their rewards and book travel plans and assist customers in navigating the website
- Facilitate the sales of new travel bookings for a variety of travel products – primarily Air, Car, and Hotel Bookings
- I assisted customers with inquiries and cases as well! I answered anywhere from 30-45 calls a day.
Server, Hostess, Food/Drink Runner
Lure Fish House
Scottsdale
04.2021 - 03.2023
- Accurately communicated with guests and staff, enhancing the overall dining experience
- Orchestrated seamless reservations and table organization for optimal dining flow
- Delivered exceptional service, displaying enthusiasm, menu knowledge, and promptly addressing customer satisfaction and issues
- Executed precise bussing, occasional service, and efficient operation of POS terminals.
- Seating over 150 guests each night in a high-volume restaurant.
Education
High School -
Paradise Valley High School
Paradise Valley, AZ06.2022
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Food safety
The skills that I have learned over the years are empathy, patience, problem solving, and communication I haven’t always had these skills but through job experience and interactions with customers I have become a better person and employee! I have learned a few others like time management, conflict resolution, and multitasking! Also through my baking experience I’ve learned the following:
- Attention to detail
- Time management
- Basic math
- Cake decorating
- Traditional baked goods
- Batter and filling preparation
Timeline
Baker
Black Cat Pastry and Catering
12.2024 - Current
Dining Reservation Representative
Open Network Exchange
10.2024 - 02.2025
Customer Service Representative
Bakkt
07.2023 - 11.2024
Server, Hostess, Food/Drink Runner
Lure Fish House
04.2021 - 03.2023
High School -
Paradise Valley High School