Melanie Ramon
Elsa
Summary
Dynamic professional with a proven track record at Academy Sports + Outdoors, excelling in logistics analysis and customer service. Demonstrated ability to enhance operational efficiency and client satisfaction through effective problem-solving and communication. Skilled in inventory management and fostering teamwork, significantly improving order fulfillment rates. Adapts swiftly to meet challenging demands, ensuring seamless project execution and compliance.
Logistics professional with deep expertise in supply chain management, inventory control, and transportation coordination. Known for strong team collaboration, adaptability, and achieving measurable results. Skilled in optimizing processes, solving logistical challenges, and maintaining high standards of efficiency. Reliable and focused on meeting dynamic operational needs and ensuring smooth logistics operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Logistics Team Member
Academy Sports + Outdoors
04.2022 - Current
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Collaborated with cross-functional teams to optimize workflows, enhancing overall operational efficiency.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
- Continuously updated knowledge of industry trends, best practices, and regulatory requirements to ensure the company remained competitive within the marketplace while maintaining compliance with all applicable rules or standards.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Tracked orders and notified customers of status or potential delays.
Host
Chili's Restaurant
03.2021 - 06.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
Edcouch Elsa Highschool
Edcouch, TX05-2020
Skills
- Logistics analysis
- Problem-solving
- Stress management
- Inventory management
- Reports generation
- Decision-making
- Client relations
- Performance management
- Bilingual
- Communication
- Customer service skills
- Flexibility and adaptability
Certification
South Texas College (2020)
- Substitute Teaching Certification - Texas Department of Education.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Logistics Team Member
Academy Sports + Outdoors
04.2022 - Current
Host
Chili's Restaurant
03.2021 - 06.2021
South Texas College (2020)
- Substitute Teaching Certification - Texas Department of Education.
High School Diploma -
Edcouch Elsa Highschool
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