Melanie Ramos
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enhances customer experiences by understanding customer problems and resolving customer issues in a professional manner.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Harris Central Appraisal District
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Indexing and keying forms that are turn in by customers
- Help with other job and projects with my other colleagues
Mail Clerk
Swipe Jobs
03.2022 - 06.2022
- Processed and organized incoming mail for distribution to appropriate departments.
- Sort/Stamped all mail that will come in daily
- Print/Scan paperwork
- Separate mail by dates and get it ready in boxes
Sales Associate
Dillards Retail
03.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Count register by the end of my shift and submit to HR
Cashier
TJ Max
02.2021 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Sales Consultant
Office Depot Inc
08.2018 - 02.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Scarborough High School
Houston, TX06.2019
Skills
- Customer Service and Assistance
- Good Communication Skills
- Conflict Resolution Cash Handling
- Understanding Customer Needs
- Cash Counting
- Sorting
- Update Records
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Harris Central Appraisal District
08.2022 - Current
Mail Clerk
Swipe Jobs
03.2022 - 06.2022
Sales Associate
Dillards Retail
03.2021 - 11.2021
Cashier
TJ Max
02.2021 - 03.2021
Sales Consultant
Office Depot Inc
08.2018 - 02.2021
High School Diploma -
Scarborough High School
Similar Profiles
Christine TranChristine Tran
Appraisal Review Board Member at Harris Central Appraisal DistrictAppraisal Review Board Member at Harris Central Appraisal District
Viettu DeemViettu Deem
Appraiser IV at Harris Central Appraisal DistrictAppraiser IV at Harris Central Appraisal District
Tiffany UtleyTiffany Utley
Coordinator II at Harris Central Appraisal DistrictCoordinator II at Harris Central Appraisal District