Melanie Rendon
Bulverde
Summary
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Overview
8
8
years of professional experience
Work History
Human Resources Business Partner I
Lewis Energy Group
04.2022 - Current
- Enhances employee engagement by implementing innovative HR programs and initiatives.
- Reduces employee turnover rates with targeted retention strategies and support systems.
- Ensures legal compliance in all HR practices, preventing potential lawsuits and fines.
- Manages complex employee relations issues to promote a healthy workplace culture.
- Implements cost-saving measures within the HR department, optimizing budget utilization.
- Partners with senior leaders on organizational development initiatives for continued growth.
- Manages University Internship Program.
- Coaches managers on effective employee relations strategies to address workplace conflicts proactively.
- Negotiates competitive compensation packages to attract top talent in a tight labor market.
- Fosters strong relationships with external partners such as universities and employment agencies for enhanced networking opportunities.
- Conducts exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Manages full cycle of recruiting, hiring, and onboarding new employees.
- Manages full cycle of Workers Compensation.
- Facilitates team-building activities and initiatives, improving collaboration and engagement.
- Conducts employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
Non-Injury Auto Adjuster
USAA
02.2018 - 02.2022
- Achieved timely and accurate claim settlements by conducting thorough investigations and damage assessments.
- Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.
- Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
- Reduced fraudulent claims by identifying potential fraud indicators during investigations.
- Exercised sound judgment in determining total loss situations based on factors such as cost of repairs versus actual cash value of the vehicle involved in the accident.
- Assisted coworkers during periods of high workload or staff shortages, demonstrating teamwork skills that contributed to company success collectively.
- Resolved disputes between insured parties and repair facilities professionally through effective negotiation techniques when necessary.
- Adhered strictly to company policies and guidelines, as well as state and federal regulations, ensuring compliance in all aspects of claims handling.
- Issued payouts for insured and claimant claims.
- Negotiated with claimant and insured to settle claims.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
Patient Care Liaison
HCA NCCM
11.2017 - 02.2018
- Improved communication between healthcare providers and patients by serving as a liaison for both parties.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times for patients.
- Maintained detailed records of interactions with patients, ensuring accurate documentation for ongoing assessments and continuous improvement efforts.
- Followed document protocols to safeguard confidentiality of patient records.
Switchboard Operator
Bass Pro Shops
07.2016 - 11.2017
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Announced important information and emergency notifications over PA system.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
- Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
Education
Master of Business Administration in Human Resource Management -
University of Phoenix
07.2023
Bachelor of Business Administration in Human Resource Management -
The University of Texas at San Antonio
12.2017
Associate of Arts in Business Administration -
Northwest Vista College
12.2015
High School Diploma -
Boerne High School
06.2013
Skills
- Hard skills
- Soft skills
- Improving Compensation Plans
- Optimizing Performance
- Conducting Employee Surveys
- Employee Relations
- Recruitment Strategies
- Organizational Development
- Employment Branding
- Conflict Resolution
- Retention Strategies
- Training and Development
- Exit Interviews
- Career Pathing
- Internal Communications
- Employee Handbook Development
- Recruitment, Hiring, Onboarding
- Problem-Solving
- ADP Workforce Now
- Coaching and Mentoring
- Exit Interviews and Processes
- Improving Organizational Standards
- Relationship Building
- Accident Investigations
- Employee Engagement Strategies
- Employee Recognition Programs
- Coaching Leadership
- Diversity and Inclusion
- Unemployment Claims
- Employee Referral Programs
Activities
- The National Society of Leadership and Success, University of Phoenix (03/2023 - Present)
- Society for Human Resource Management, UTSA (08/2016 - 12/2017)
Timeline
Human Resources Business Partner I
Lewis Energy Group
04.2022 - Current
Non-Injury Auto Adjuster
USAA
02.2018 - 02.2022
Patient Care Liaison
HCA NCCM
11.2017 - 02.2018
Switchboard Operator
Bass Pro Shops
07.2016 - 11.2017
Master of Business Administration in Human Resource Management -
University of Phoenix
Bachelor of Business Administration in Human Resource Management -
The University of Texas at San Antonio
Associate of Arts in Business Administration -
Northwest Vista College
High School Diploma -
Boerne High School
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