Summary
Overview
Work History
Education
Skills
Accomplishments
Emailaddress
Currentresidence
Tennis, Land scape painting, making bracelets, a lot of crafting, working out, & quality family time
Timeline
Generic

Melanie Rettig

Libertyville,IL

Summary

Admin and Receptionist driven to improve productivity and customer relations through strong attention to detail and polished professional demeanor. Knowledgeable and professional front desk, office, reception and customer service objectives. Brings over 10 years' of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

I Started the medical imaging program and took courses that were required for the program as well however I became a stay at home mom after my son was born, I ended up losing 4 family members on my Dads side, and my husband traveled out of the country for his job of being a metrology engineer. I could have gotten day care but by the way they described the program it seemed as though it would require my attention day and night, I was told I would not have a life other then the program and it was always cheaper to stay home considering I did not have a career that paid well enough. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

14
14
years of professional experience

Work History

Front Desk Admin/ Receptionist

DR Lawrence J. Amato, MD Independent Practitioner out of Advocate Condell
09.2019 - 01.2020
  • Greeted patients, Scheduled appointments, Managed patient records, Assisted patients in filing medical forms, Ensured maintenance of the receptionist area, Patient confidentiality, managed the phones, Handed out prescriptions to patients that were signed from the Dr., Managed billing and payments, Processed information (electric and hard copy) and assisting patients as required, Processed insurance, Received fax documents and faxed documents that were needed for medical procedures to be approved

Front desk administration/Receptionist

Supervalu Corporate Office
12.2011 - 07.2012
  • Answered and directed incoming calls using multi-line phone system, Responded to telephone inquiries from clients, vendors and the public, Maintained a friendly atmosphere for all visitors, Greeted visitors, assessed needs, and directed to appropriate personnel, Data Entry, Helped organize mail in the mail room, Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock, Data entry for employs

Receptionist

Lake County Press Inc.
11.2005 - 02.2010
  • Answered and directed incoming calls using multi-line telephone system, Met incoming customers with professional approach and provided friendly, knowledgeable assistance, Provided information to callers and drafted emails, Data entry, Maintained reception area in orderly manner to provide visitors with a positive first impression of the company, Responded to telephone inquiries from clients, vendors, and the public

Education

Associate of Arts, Courses for medical imaging -

College of Lake County
Grayslake, IL
01.2018

Skills

  • Ability to multitask
  • Meticulous and organized
  • Customer service
  • Some medical terminology
  • Professional and polished presentation
  • Open and Clear communicator
  • Efficient and accurate
  • Data Entry
  • Verbal and written communication
  • Customer and client relations
  • Scheduling appointments
  • Greeting and Seating Clients
  • File Management
  • Schedule Management
  • Clerical Support
  • Calendar Management
  • Documentation And Reporting
  • Service-oriented mindset
  • Mail distribution
  • Office equipment operations
  • Spreadsheet tracking
  • Supply Management
  • Record preparation
  • Meeting Coordination
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Punctual and Reliable
  • Appointment Scheduling
  • Microsoft Office
  • Payment Processing
  • Courteous and Professional
  • Computer Proficiency
  • Billing and Invoicing
  • Conflict Resolution
  • Customer Complaint Resolution
  • Supply Ordering
  • Catering Coordination
  • Digital File Transmission

Accomplishments

  • Responded to over 30 or more customer inquiries each day.
  • Updated and maintained company database to reflect current and accurate client records for more than 500 accounts.
  • Assisted management with the training of 2 new staff members.
  • Recognized by customers and employers for expedient and effective service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Emailaddress

Mjrettig21@Yahoo.com

Currentresidence

317 Grant Court, Libertyville, Illinois, 60048

Tennis, Land scape painting, making bracelets, a lot of crafting, working out, & quality family time

Out of all of my hobbies spending time with my son is my greatest of all but that is a given. If I am not spending time with my son I am painting. I take pleasure in painting and being creative with my paintings. Colorful landscapes are my most famous paintings because of the colors I use and how I texture the skies, oceans, trees, etc. I have been told by others that I motivate them to want to paint as well because I will ask them to paint with me and they will notice how painting can be a stress reliever as well a coping skill, and a great way to meditate.

Timeline

Front Desk Admin/ Receptionist

DR Lawrence J. Amato, MD Independent Practitioner out of Advocate Condell
09.2019 - 01.2020

Front desk administration/Receptionist

Supervalu Corporate Office
12.2011 - 07.2012

Receptionist

Lake County Press Inc.
11.2005 - 02.2010

Associate of Arts, Courses for medical imaging -

College of Lake County
Melanie Rettig