Melanie Reyes
New York,NY
Summary
I am an enthusiastic and reliable professional who takes pride in providing excellent customer service and have a passion for creating unforgettable guest experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner while maintaining focus and a positive attitude in stressful situations. I aim to provide a fun loving space and enthusiastic for developing a good client base, experienced & knowledgeable in liquors, & ability to work in fast paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Technical Designer
Pivot Apparel, LLC
03.2023 - Current
- Developed strong relationships with internal team members, fostering a positive and collaborative work environment.
- Measured fit samples and documented measurements.
- Maintained clear communication with overseas vendors, ensuring quality and accuracy in production samples.
- Contributed to seasonal line presentations by preparing visual materials and samples for internal review meetings.
- Attended prototype model fittings and helped with pattern updates and alterations.
- Supported senior technical designers in creating detailed tech packs for accurate garment construction.
Freelance Designer
Self-employeed
08.2020 - 03.2023
- Crafted visually engaging marketing materials that effectively communicated key messages and promoted products or services through social media.
- Designed garments and built a loyal customer base through my own design craft.
- Designed a user-friendly website to ensure sales of custom garments.
- Interacted with customers to meet there needs with an order placed or potential future business opportunity within creating a garment for them.
Bartender
Sasha's Wine Bar
01.2021 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures.
- Contributed to a positive work environment with colleagues to ensure a fun and exciting work atmosphere.
- Developed loyal clientele by consistently delivering excellent service and engaging in friendly conversation.
Server
Hotel Vandivort/ Vantage Rooftop Bar & Lounge
05.2019 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Hostess
Hotel Vandivort/ Vantage Rooftop Bar & Lounge
06.2018 - 05.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Banquet Server
Bass Pro
03.2017 - 06.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
Sales Associate
Forever 21
01.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Fashion Design And Merchandising
Missouri State University
Springfield, MO05.2018
Skills
- Multitasking
- Communication
- Time Management
- Bartending/Serving accurately
- Interpersonal communication
- Adaptability
- Sales
Timeline
Assistant Technical Designer
Pivot Apparel, LLC
03.2023 - Current
Bartender
Sasha's Wine Bar
01.2021 - 07.2022
Freelance Designer
Self-employeed
08.2020 - 03.2023
Server
Hotel Vandivort/ Vantage Rooftop Bar & Lounge
05.2019 - 08.2020
Hostess
Hotel Vandivort/ Vantage Rooftop Bar & Lounge
06.2018 - 05.2019
Banquet Server
Bass Pro
03.2017 - 06.2018
Sales Associate
Forever 21
01.2016 - 03.2017
Bachelor of Science - Fashion Design And Merchandising
Missouri State University
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