Melanie Reyes Tejada
Kissimmee,FL
Summary
Talented Operations Assistant bringing 7 years of experience in the food and retail industry. Highly professional and results-focused. Proven success fostering relationships with customers & employees. Successfully keeps operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Bilingual in [English, Spanish]
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Operations Assistant
Taylor Farms Florida
03.2023 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Developed and maintained filing systems to facilitate easy access to information.
Quality Assurance Technician
Taylor Farms Florida
08.2019 - 03.2023
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Assisted in external audits, showcasing company''s commitment to maintaining high-quality standards throughout its operations.
Shift Manager
Oerter Foods
11.2017 - 04.2019
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted positive work environment through open communication and constructive feedback.
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05.2016
Skills
- Quick learner
- Staff training and development
- Computer skills [Microsoft Excel]
- Verbal and written communication
- File and Record Keeping
- Administrative duties
- Operations Support
Certification
- Food Handler ServSafe Certified
- FLA Life and Annuity (Variable Contracts)0214 license
Timeline
Warehouse Operations Assistant
Taylor Farms Florida
03.2023 - Current
Quality Assurance Technician
Taylor Farms Florida
08.2019 - 03.2023
Shift Manager
Oerter Foods
11.2017 - 04.2019
High School Diploma -
Oak Ridge High School
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