MELANIE RICHARDSON
Pensacola,FL
Summary
I am a highly motivated and self-starting individual seeking part-time Remote/Work at Home Agent employee for in order to provide strong communication skills,excellent time management and problem-solving skills, organizational skills and 20 + years in customer service background in order to transform the face of customer interaction.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Substitute Teacher
Escambia County Schools
Pensacola, FL
09.2013 - 05.2018
- Implemented teachers lesson plans for the day and assist students if they need further clarification on assignments.
Therapist
Justice
Crestview, FL
12.2014 - 05.2015
- Completed intake paperwork to include treatment plans, biopsychosocials, progress notes and assessments for substance abuse counseling
- Facilitated anger-reduction therapy group, behavior group and 7- Challenges group (which is a substance abuse group held only on Tuesdays and Thursdays) on a daily basis
- Individual counseling in order to address needs and goals for the future.
Disability Examiner
Department of Health
Tallahassee, FL
04.2009 - 03.2010
- Adjudicated disability claims to determine the claimant's eligibility
- Interviewed claimant's and their physician to get a better understanding of their disability
- Requested exams for the claimant's that did not have current medical information
Case Manager
Lakeview Center
Pensacola, FL
09.2005 - 04.2009
- Managed a caseload for three psychiatrist out of the seven employed
- Provided assistance to approximately 900 + clients on my caseload
- Consulted the psychiatrist for medication management, adjustments and referrals as needed
Teacher
MCIO Headstart
Mer Rouge, LA
08.2000 - 06.2004
- Taught three and four year olds alphabets, colors, numbers and other basic knowledge information necessary to enter into kindergarten
- Supervised Field Trips with the help of an Aide
Student Intern
Caddo Parish Schools
Shreveport, LA
10.1999 - 04.2000
- Planned and implemented self-esteem enhancement games
- Observe and recorded various behaviors on a daily basis with assigned clients
- Counseled troubled youth involved in the homeless program
Retail Sales Associate
Mervyn's Department Store
Monroe, LA
06.1997 - 08.1998
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Team Leader
United Way of Northeast Louisiana
Monroe, LA
05.1998 - 08.1998
- Assisted teen volunteers with team building games
- Facilitated reflection activities
- Supervised various community service projects and social service organizations as scheduled
Cashier
Super 1 Foods
Bastrop, Louisiana
10.1994 - 05.1997
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Bastrop High School
Bachelor’s Degree - Social Work
Grambling State University
Master of Science - Counseling & Psychology
Troy Uinversity
Pensacola, FL 09.2006 - 10.2008
Doctorate Degree - Human Services Administration
Nova Southeastern University
Skills
Lesson Implementation
Timeline
Therapist
Justice
12.2014 - 05.2015
Substitute Teacher
Escambia County Schools
09.2013 - 05.2018
Disability Examiner
Department of Health
04.2009 - 03.2010
Master of Science - Counseling & Psychology
Troy Uinversity
09.2006 - 10.2008
Case Manager
Lakeview Center
09.2005 - 04.2009
Teacher
MCIO Headstart
08.2000 - 06.2004
Student Intern
Caddo Parish Schools
10.1999 - 04.2000
Team Leader
United Way of Northeast Louisiana
05.1998 - 08.1998
Retail Sales Associate
Mervyn's Department Store
06.1997 - 08.1998
Cashier
Super 1 Foods
10.1994 - 05.1997
High School Diploma -
Bastrop High School
Bachelor’s Degree - Social Work
Grambling State University
Doctorate Degree - Human Services Administration
Nova Southeastern University