MELANIE RICHARDSON
Pensacola,FL
Summary
I am a highly motivated and self-starting individual seeking part-time Remote/Work at Home Agent employee for in order to provide strong communication skills,excellent time management and problem-solving skills, organizational skills and 20 + years in customer service background in order to transform the face of customer interaction.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Substitute Teacher
Escambia County Schools
Pensacola, FL
09.2013 - 05.2018
- Implemented teachers lesson plans for the day and assist students if they need further clarification on assignments.
Therapist
Justice
Crestview, FL
12.2014 - 05.2015
- Completed intake paperwork to include treatment plans, biopsychosocials, progress notes and assessments for substance abuse counseling
- Facilitated anger-reduction therapy group, behavior group and 7- Challenges group (which is a substance abuse group held only on Tuesdays and Thursdays) on a daily basis
- Individual counseling in order to address needs and goals for the future.
Disability Examiner
Department of Health
Tallahassee, FL
04.2009 - 03.2010
- Adjudicated disability claims to determine the claimant's eligibility
- Interviewed claimant's and their physician to get a better understanding of their disability
- Requested exams for the claimant's that did not have current medical information
Case Manager
Lakeview Center
Pensacola, FL
09.2005 - 04.2009
- Managed a caseload for three psychiatrist out of the seven employed
- Provided assistance to approximately 900 + clients on my caseload
- Consulted the psychiatrist for medication management, adjustments and referrals as needed
Teacher
MCIO Headstart
Mer Rouge, LA
08.2000 - 06.2004
- Taught three and four year olds alphabets, colors, numbers and other basic knowledge information necessary to enter into kindergarten
- Supervised Field Trips with the help of an Aide
Student Intern
Caddo Parish Schools
Shreveport, LA
10.1999 - 04.2000
- Planned and implemented self-esteem enhancement games
- Observe and recorded various behaviors on a daily basis with assigned clients
- Counseled troubled youth involved in the homeless program
Retail Sales Associate
Mervyn's Department Store
Monroe, LA
06.1997 - 08.1998
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Team Leader
United Way of Northeast Louisiana
Monroe, LA
05.1998 - 08.1998
- Assisted teen volunteers with team building games
- Facilitated reflection activities
- Supervised various community service projects and social service organizations as scheduled
Cashier
Super 1 Foods
Bastrop, Louisiana
10.1994 - 05.1997
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Bastrop High School
Bachelor’s Degree - Social Work
Grambling State University
Master of Science - Counseling & Psychology
Troy Uinversity
Pensacola, FL 09.2006 - 10.2008
Doctorate Degree - Human Services Administration
Nova Southeastern University
Skills
Lesson ImplementationLesson PlanningGroup InstructionIEP DocumentationLesson Plan ImplementationIEP UnderstandingGroup and individual instructionDisciplineAdaptableParent CommunicationVerbal and written communicationRelationship building and managementAssessing needsNetworking with staffGoal SettingMicrosoft Word, Excel, PowerPoint, Email, Scan Software ProficiencyTeamwork and CollaborationProblem-SolvingData EntrySelf-MotivatedActive ListeningDependable and ResponsibleMS OfficeMental Health SupportCrisis ResponseCase Management ProficiencyPsychotropic medications knowledgeBiopsychosocial assessmentsCognitive Behavioral Therapy (CBT) expertClaims processing paperworkClaims adjustmentPolicy regulations knowledgeClient relationship managementResearch and investigationMicrosoft Office SuiteClaimsMicrosoft WordPatient records administrationTreatment planningMental health careMental health evaluationsCase documentationCase management proficiency
IEP understanding
Classroom management
Middle school education
Organizational abilities
Lesson plan implementation
Creative problem solving
Customer assistance
Refunds and exchanges
Cash register operation
Customer Relations
Identification checks
Money handling
Time management skills
Stocking and replenishing
Written and verbal communication
Timeline
Therapist
Justice
12.2014 - 05.2015
Substitute Teacher
Escambia County Schools
09.2013 - 05.2018
Disability Examiner
Department of Health
04.2009 - 03.2010
Master of Science - Counseling & Psychology
Troy Uinversity
09.2006 - 10.2008
Case Manager
Lakeview Center
09.2005 - 04.2009
Teacher
MCIO Headstart
08.2000 - 06.2004
Student Intern
Caddo Parish Schools
10.1999 - 04.2000
Team Leader
United Way of Northeast Louisiana
05.1998 - 08.1998
Retail Sales Associate
Mervyn's Department Store
06.1997 - 08.1998
Cashier
Super 1 Foods
10.1994 - 05.1997
High School Diploma -
Bastrop High School
Bachelor’s Degree - Social Work
Grambling State University
Doctorate Degree - Human Services Administration
Nova Southeastern University