Melanie Richardson
New Port Richey
Summary
Champion, implementer and driver of organizational change
Project Manager and main contact on various administrative, organizational and facilities projects
Analytical observer with understanding of sequential cause and effect relationships
Great at establishing relationships and effective communication
Overview
9
9
years of professional experience
1
1
Certification
Work History
US Facilities Manager
KnowBe4
11.2022 - Current
- Oversee the daily operations for US based properties
- Direct facilities technicians and third party vendors to complete facility improvements and maintenance
- Manage projects of various complexity from conception through completion including establishing timelines, costs, risks and stakeholder engagement
- Provide direct support to the Physical Security, Global Culture, and Sustainability departments
- Created or improved over 40 processes and procedures for Property, Security, and Sustainability areas both domestically and internationally.
- Partner with IT, Finance and People Ops to have multiple projects completed and implemented
- Resolve issues with varying degrees of severity to help employees and the company
Property Operations Project Coordinator
KnowBe4
01.2021 - 11.2022
- Established Ergonomic Ordering Procedure for domestic and international employees sending over 700 employees items throughout 8 different countries
- Resolve issues with outside vendors, including winning employees compensation for vehicle damages
- Worked with contractors domestically and internationally to establish new office locations
- Collaborate with the Directors and Office Managers for the International Locations to determine employee and office needs/accommodations
Office and Finance Manager
Dynamic Motors
09.2019 - 01.2021
- Built and maintained relationships with various finance companies to ensure profitability and funding
- Manage and supervise employees in all aspects
- Established risk reports and created risk management plans
- Identified operational obstacles via root cause analysis and business process modeling
- Implemented corrective actions based on analysis, ultimately increasing company profitability
- Analyzed information to produce enhanced reporting to identify gaps and improve the ability to purchase cars with quick turnaround times
Operations Manager
M&Jay Solutions
05.2017 - 09.2019
- Acquire new business and establish realistic expectations for job completion with customers leading to a repeat business margin of 33%
- Completed remodeling jobs within Time, Scope and Budget requirements
- Directed independent contractors
- Handle ordering of parts, scheduling, warranty work, marketing, accounts payable, accounts receivable, tax filings etc
Education
Master of Business Administration - Data Analytics
Florida Gulf Coast University
05.2024
Skills
- Facility management
- Project management
- Risk assessment
- Vendor management
- Process improvement
- Stakeholder engagement
- Employee support
- Office relocation planning
- Contract negotiation
Certification
PMP - Project Management Professional, PMI, Cert #3952538 expires October 2027
Timeline
US Facilities Manager
KnowBe4
11.2022 - Current
Property Operations Project Coordinator
KnowBe4
01.2021 - 11.2022
Office and Finance Manager
Dynamic Motors
09.2019 - 01.2021
Operations Manager
M&Jay Solutions
05.2017 - 09.2019
Master of Business Administration - Data Analytics
Florida Gulf Coast University