Melanie Rivera
Tarzana,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Floor Supervisor
Burlington Coat Factoy
07.2023 - 01.2024
- Boosted sales performance by implementing effective floor management strategies and staff training programs.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Streamlined inventory management for increased product availability and reduced stock discrepancies.
- Collaborated with store managers to develop sales objectives, leading to the achievement of revenue goals consistently.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Managed scheduling for optimal staffing levels during peak hours, maximizing efficiency and customer satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Trained new employees on closing duties, ensuring consistency and adherence to company standards.
- Oversaw cash register reconciliation at the end of each shift, identifying discrepancies and taking corrective action when necessary.
- Delegated tasks effectively among team members, maximizing individual strengths and skillsets.
Zone Lead
Amazon Fresh
05.2022 - 07.2023
- Trained in three departments which includes Paleo, Outbound and Front End
- Assisted customers understand the Just Walk Out method of the store and helped them with setting them up with an Amazon One account as well
- Cash handled, counted safe and tills for the day shift as well closing down the department to help create a deposit for the night
- Helped set up signage when needed to attract more customers to that week's sale
- Helped associates with an easier way to look up barcodes and PLUs to make the checkout experience easier
- Read metrics and how to train associates who weren't meeting the metric goal and what to fix.
Sales Associate
Amazon 4 Star
02.2020 - 03.2022
- Merchandised wall bays and tables, followed planograms
- Rung up customers and explained their prime saving
- Set up changeover, and kills
- Shipped out transship boxes
- Assisted customers when having questions with Alexa devices or even getting them the correct Amazon Device
- Followed SMILE to make sure customers had a pleasant shopping experience
- Made sure back of house was in order and organized
- Processed returns from dot com and in store returns
- Cross trained in Amazon fresh
- BOPIS Trained (Buy online pick in store).
Customer Service / Cashier
The Home Depot
01.2018 - 02.2019
- Processed all sales transactions accurately and in a timely fashion
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Replenished merchandise shelves with items from the stockroom
- Maintained clean, tidy and organized checkout area
- Assessed customer needs and responded appropriately to questions
- Educated customers on product and service offerings
- Trained new employees on company customer service polices and service level standards
- Helped customers select products that best fit their personal needs.
RECEPTIONIST
DNG FRAMING
08.2015 - 01.2019
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
- Managed and controlled office supply inventory to ensure timely ordering and requisition of depleted or low-level stock
- Welcomed guests and clients in an upbeat and friendly manner
- Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Processed all sales transactions accurately and in a timely fashion.
Education
Bachelor of Science - Health Administration
Cal State Northridge
Northridge, CA06.2024
ASSOCIATE OF ART IN BUSINESS ADMINISTRATION -
LOS ANGELES PIERCE COLLEGE
06.2020
HIGH SCHOOL DIPLOMA -
ROBERT FULTON COLLEGE PREP
06.2015
Skills
- Keyholder
- Internal Growth Programs
- Sales Strategies
- Visual Merchandising
- Staff Scheduling
- Retail Staff Management
- Shrinkage Control
- Product knowledge
- Effective communication
- Team management
- Attention to detail
- Strong leadership
- Decision-making
- Customer service
- Multitasking
- Time management
- Employee Training
Accomplishments
- Customer Service
- Customer interface
- Multi-tasking
- Merchandising
Certification
- Certified Food Handler, Amazon - 2023-2028
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Floor Supervisor
Burlington Coat Factoy
07.2023 - 01.2024
Zone Lead
Amazon Fresh
05.2022 - 07.2023
Sales Associate
Amazon 4 Star
02.2020 - 03.2022
Customer Service / Cashier
The Home Depot
01.2018 - 02.2019
RECEPTIONIST
DNG FRAMING
08.2015 - 01.2019
Bachelor of Science - Health Administration
Cal State Northridge
ASSOCIATE OF ART IN BUSINESS ADMINISTRATION -
LOS ANGELES PIERCE COLLEGE
HIGH SCHOOL DIPLOMA -
ROBERT FULTON COLLEGE PREP
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