Melanie Rivera
Summary
Knowledgeable and eager to learn while operating in fast-paced, high-volume environments. Successful at managing multiple priorities with a positive attitude while remaining organized and dependable. Utilizing interpersonal and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Scribe/Assistant
AFC Urgent Care
01.2023 - Current
- Charted patient encounters by recording information such as vital signs, chief complaints, diagnosis, treatments, medical history and prescriptions.
- Accompanied physicians through day in fast-paced, stressful environments.
- Assist during medical procedures such as, suture placement or removals, incision and drainage, wound care, and ear irrigations.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Used DOCUtap and Experity EMR to input information into computerized patient record system.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Communicated with healthcare providers and medical staff to clarify information and resolve issues.
- Under supervision of the provider order; X-ray, oral or injection in-house medications, supplies and procedures given to the client.
- Preform EKG and input findings into patients electronic medical record.
- Collect and handle specimens such as nasal/laryngeal swabbing, urine, blood glucose and blood.
Patient Care Representative
AFC Urgent Care
02.2022 - Current
- Welcoming all visiting patients and addressing patient queries and concerns in person or on the phone. As well as responding to concerns of insurance coverage.
- Accurately entering, updating and scanning patient information including medical insurance.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Verifying insurance coverage and collected co-payments, deductibles or self-paying visitation.
- Delivered excellent patient experiences and direct care.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Keep track of accumulated payments and calculating total gatherings for the end of day shift.
Merchandise Associate
TJ Maxx, TJX Companies
11.2020 - 01.2022
- Greeted, serviced and thanked all customers.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environment.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Operate register to perform transactions handling cash/cards, returns/exchanges, and refunds.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Drive-Thru Operator
Steak N Shake
10.2019 - 01.2020
- Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.
- Repeated customer order and asked customer to verify order on drive-thru screen to promote accuracy.
- Followed food safety and sanitation guidelines at all times.
- Multitask under overwhelming situations and communicate clearly with team members to assemble and deliver correct order to customer and reduce errors.
Education
High School Diploma -
Fivay High School
Hudson, FL06.2020
Associate of Science - Nursing
Bronx Community College
Bronx, NY05.2025
Skills
- Problem solver
- Organization skills
- Communicator and Active listener
- Outpatient clinical experience
Certification
- Phlebotomy Technician, Big Apple Training, Bronx NY - July 2023
- Electrocardiography Technician, Big Apple Training, Bronx NY - July 2023
- Basic Life Support, American Heart Association - August 2023
Timeline
Medical Scribe/Assistant
AFC Urgent Care
01.2023 - Current
Patient Care Representative
AFC Urgent Care
02.2022 - Current
Merchandise Associate
TJ Maxx, TJX Companies
11.2020 - 01.2022
Drive-Thru Operator
Steak N Shake
10.2019 - 01.2020
High School Diploma -
Fivay High School
Associate of Science - Nursing
Bronx Community College
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