Melanie Rivera
Berkeley,CA
Summary
Motivated Service Worker and UC Berkeley student with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Barista
Barnes & Noble
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Lead Barista
It's Boba Time
02.2022 - 01.2023
- Ensured accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Camp Counselor in Training
Hamden Recreation Department
06.2017 - 07.2017
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Developed excellent time-management skills by balancing multiple tasks simultaneously in fast-paced environments.
- Provided support and guidance to campers during challenging situations, promoting personal growth and resilience.
- Participated in regular team meetings to discuss progress, challenges, and opportunities for improvement, contributing to the overall success of the camp program.
Education
Bachelor of Arts - History
University of California, Berkeley
Berkeley, CA08.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Team Leadership
- Inventory Management
- Conversant in Spanish
Additional Information
References Available Upon Request
Timeline
Barista
Barnes & Noble
07.2023 - Current
Lead Barista
It's Boba Time
02.2022 - 01.2023
Camp Counselor in Training
Hamden Recreation Department
06.2017 - 07.2017
Bachelor of Arts - History
University of California, Berkeley