Melanie Rivera
Las Vegas,NV
Summary
Professional administrative specialist with keen eye for detail and exceptional organizational skills. Successfully managed office operations and facilitated smooth communication between departments, ensuring seamless workflow. Renowned for reliability, adaptability, and fostering collaborative team environment.
Overview
8
8
years of professional experience
Work History
Manager
Island Comfort Restaurant
02.2021 - Current
- Maintained professional, organized, and safe environment for 5-8 employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensuring compliance with licensing, hygiene, health and safety legislation.
- Overseeing stock levels and ordering supplies
Front Office Receptionist
Desert Valley Pediatrics
01.2021 - 10.2023
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
Mail Room Associate
Swisspost Solutions
09.2019 - 01.2021
- Developed strong relationships with postal workers, couriers, and other stakeholders to ensure smooth coordination of daily activities.
- Placed incoming or outgoing letters and packages into sacks or bins, adding identifying tags.
- Prepared and processed outgoing parcels from international, domestic and third-party carriers.
- Operated postal machines, including postage meters and mail-processing machines.
Office Administrator
Caliber Collision
05.2017 - 04.2019
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries, scheduling appointments, agenda preparation and calendar maintenance.
- Verified 15-20 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Education
High School Diploma -
Simon A. Sanchez High School
Yigo, GU06-2002
Skills
- Scheduling and Calendar Management
- Processing Expenses
- Accounts Payable & Receivable
- Medical Filing
- Shipping & Receiving proficiency
- Data Entry and Maintenance
- Strong Organization skills
Timeline
Manager
Island Comfort Restaurant
02.2021 - Current
Front Office Receptionist
Desert Valley Pediatrics
01.2021 - 10.2023
Mail Room Associate
Swisspost Solutions
09.2019 - 01.2021
Office Administrator
Caliber Collision
05.2017 - 04.2019
High School Diploma -
Simon A. Sanchez High School
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