Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Work Preference
Languages
AssistantManager

Melanie Roache

Memphis,TN

Summary

Detail-oriented professional with 22 years of experience in administrative support and data entry, adept in electronic document management and Microsoft Office Suite. Skilled in coordinating medical procedures, managing patient records, and summarizing complex information. Seeking a remote data entry role to leverage meticulous record-keeping and organizational skills. Program Support Assistant years of experience. Known for partnering with supervisory staff to manage program data, create clear routes of communication and analyze data to present innovative solutions. Dedicated to assisting with clerical and technical duties. Professional support specialist prepared for this role with strong foundation in administrative and operational assistance. Proven expertise in streamlining processes and facilitating effective communication across teams. Focused on collaborative efforts and adapting to changing requirements, ensuring consistent and reliable results. Program Support Assistant assisting supervisory teams, including clerical requests, data analysis and report production. Enjoyed creating clear communications for staff members and program participants. Experienced with administrative support, coordination, and task management. Utilizes excellent organizational skills to improve efficiency and streamline workflows. Track record of fostering effective communication and collaboration within teams. Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs. Accountable Program Support Assistant possessing first-rate communication and organizational skills. Strengths in variety of administrative and support duties. Diligent and flexible evening and weekend hours of availability per week.

Overview

25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Program Support Assistant

Department of Veteran’s Affairs
11.2022 - Current
  • Provide comprehensive assistance to claims agents, including case review discussions, document submissions, and maintaining client communication for case updates and query resolutions
  • Manage document processing, ensuring accurate completion and timely submission of VA forms, medical records, and decision summaries using the Prevail system for efficient case tracking
  • Perform administrative functions, including timekeeping duties, supply management, and collaboration with internal stakeholders to maintain operational efficiency
  • Support executive staff by preparing materials for board reviews, tracking nursing staff proficiencies, coordinating interviews, and facilitating interdepartmental email correspondence.
  • Performed clerical organization, answered phones and filed documentation for program manager.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
  • Assisted in gathering of program data to compose thorough monthly reports.
  • Provided general program information and assistance.
  • Coordinated logistics for meetings, events, and trainings, resulting in seamless execution and positive outcomes.
  • Developed strong relationships with vendors and partners to ensure timely delivery of goods/services necessary for program success.
  • Contributed to the creation of marketing materials promoting the program''s achievements, increasing visibility among key stakeholders.
  • Served as a liaison between the program team and other departments, fostering strong working relationships and ensuring clear communication channels.
  • Actively participated in training sessions to enhance professional skills that positively impacted job performance.
  • Maintained accurate records of project documents, facilitating easy access to essential information for all stakeholders involved.
  • Collaborated with cross-functional teams to address program challenges, fostering a culture of teamwork and problem solving.
  • Developed detailed meeting agendas which streamlined discussions while maintaining focus on key topics, enhancing overall productivity.
  • Assisted in the preparation of grant proposals that secured funding necessary for program growth and expansion.
  • Provided comprehensive administrative support for program management, contributing to its overall success.
  • Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
  • Streamlined data collection processes for performance metrics analysis, enabling more informed decision-making on continuous improvement efforts.
  • Participated in marketing, outreach and other visibility efforts.
  • Implemented new software tools to automate routine tasks, boosting productivity levels within the team.
  • Analyzed program information to present innovative solutions to program supervisors.
  • Assisted in the development and execution of program plans, ensuring timely completion of milestones and deliverables.
  • Managed information flow on behalf of program supervisors using digital organizational systems.
  • Supported financial management tasks, leading to more accurate budget tracking and reporting.
  • Enhanced program visibility by assisting in creation and dissemination of promotional materials.
  • Improved team communication and collaboration with introduction of centralized digital workspace.
  • Increased program awareness by developing and distributing informative newsletters and updates.
  • Streamlined meeting preparations, ensuring all necessary materials were available and objectives were clear.
  • Conducted thorough research to support program development, resulting in more informed decision-making.
  • Coordinated with multiple departments to ensure seamless program support, enhancing overall project outcomes.
  • Improved stakeholder satisfaction by efficiently addressing and resolving issues as they arose.
  • Streamlined office operations, resulting in enhanced efficiency by implementing effective document management systems.
  • Enhanced team productivity by providing timely administrative support and removing operational bottlenecks.
  • Fostered positive work environment by assisting in organization of team-building activities.
  • Assisted in preparation of comprehensive reports, facilitating effective communication of program status and needs.
  • Reduced response time to external queries, establishing more efficient communication protocol.
  • Supported compliance efforts by maintaining up-to-date knowledge of relevant regulations and policies.
  • Assisted in grant writing efforts, supporting acquisition of funds for program expansion.
  • Optimized resource allocation by maintaining detailed inventory records and identifying needs in advance.
  • Enhanced data accuracy with meticulous record-keeping and database management.
  • Contributed to development of training materials, improving onboarding process for new hires.
  • Contributed to program evaluation efforts, collecting and analyzing feedback for continuous improvement.
  • Facilitated successful program events, handling logistics and participant engagement from start to finish.
  • Proofread and edited documents for accuracy and grammar.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Completed daily logs for management review.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Unit Coordinator

Methodist Healthcare
03.2022 - 04.2023
  • Managed patient and family interactions, providing a welcoming and supportive presence while efficiently directing individuals within the unit
  • Coordinated the scheduling of medical procedures, ensuring accurate and timely arrangements for both new and existing patients
  • Maintained medical records by assembling and disassembling charts, and diligently processed daily patient charges to support billing operations.
  • Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
  • Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
  • Collected and analyzed data related to customer service, patient charges and supply utilization.
  • Streamlined patient admissions by efficiently managing and organizing medical records.
  • Collaborated, communicated and engaged with family and support system to support client healing process.
  • Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
  • Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
  • Expedited discharge processes by accurately documenting patient progress notes and communicating with appropriate personnel.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Provided concierge service to assist patients and families and direct them to available resources.

Staffing Coordinator/Lifestyle Director

Laurel Glen at Memphis
05.2021 - 08.2022
  • Coordinated comprehensive monthly activity calendars and learning initiatives, ensuring engaging programming for residents
  • Managed staff scheduling and maintained meticulous records of resident health metrics, facilitating effective monitoring of weight changes
  • Organized logistical aspects of resident care, including appointment coordination, transportation arrangements, and medical documentation oversight.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Facilitated smooth employee transitions with comprehensive onboarding program.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.
  • Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
  • Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
  • Interviewed, hired, and mentored new personnel and oversaw all staffing operations.
  • Utilized online applicant tracking system to screen resumes for all job openings.
  • Provided training to hiring team on effective interviewing techniques, leading to more informed hiring decisions.
  • Boosted employee retention rates by facilitating supportive onboarding experience for new hires.
  • Reduced time-to-hire significantly by optimizing interview scheduling process.
  • Managed internal job posting process, encouraging career growth and development among existing employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Medical Secretary

Hearthside Senior Living
02.2020 - 10.2021
  • Managed comprehensive medical administrative tasks, including transcription of medical orders, maintenance of resident charts, and coordination of medical appointments, ensuring timely and accurate health documentation
  • Streamlined departmental processes by developing staffing schedules, overseeing payroll data entry, and implementing a system for tracking and documenting resident weight changes
  • Facilitated communication and operational efficiency by organizing transport logistics, administering monthly reports, and assisting with the scheduling of interviews and medical procedures.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Answered phone calls and messages for-physician medical facility, scheduling appointments, and handling patient inquiries.
  • Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
  • Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Assisted with medical coding and billing tasks.
  • Conducted patient intake interviews, recording and documenting relevant information.

RA Manager

Riverdale Assisted Living
01.2018 - 02.2020
  • Maintained accurate resident health records by transcribing medical orders, updating charts, and documenting monthly weight changes to ensure timely and effective care delivery
  • Coordinated with healthcare professionals to manage medication adjustments and arranged necessary transportation for residents' off-site appointments, enhancing the quality of patient care
  • Streamlined administrative processes by organizing staffing schedules, managing floor aides, and producing monthly reports, optimizing the operational efficiency of the facility.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

House Manager

Support Solution of Tennessee
12.2007 - 10.2017
  • Managed a team of aides, ensuring adequate staffing levels and adherence to care standards for individuals with developmental disabilities
  • Coordinated medical procedures for patients, maintained accurate medical charts, and distributed monthly reports, enhancing operational efficiency
  • Developed weekly activity schedules and meal plans, utilizing Microsoft Office tools for effective data management and communication.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Oversaw budget to manage expenditures and control costs.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Facilitated communication between family members regarding important updates or decisions related to the house manager role.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
  • Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
  • Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
  • Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
  • Assisted residents with daily hygiene and living tasks.
  • Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
  • Streamlined communication among staff for optimal productivity and coordination of tasks.
  • Improved household efficiency by implementing detailed schedules and routines for staff members.
  • Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
  • Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
  • Enhanced children's educational outcomes by coordinating with tutors and overseeing homework schedules.
  • Improved household safety, conducting regular safety drills and updating emergency preparedness plans.
  • Increased operational efficiency by automating routine administrative tasks.
  • Enhanced family's cultural experiences, organizing private viewings and exclusive access to cultural events.
  • Ensured guest satisfaction, orchestrating detailed preparations for high-profile events and gatherings.
  • Fostered positive and productive working environment for all household staff through regular training and performance feedback.
  • Fostered culture of excellence within household staff, setting high standards and leading by example.
  • Enhanced overall household efficiency by implementing comprehensive scheduling system for all domestic tasks.
  • Improved staff morale and retention, recognizing and rewarding outstanding performance.
  • Enhanced property security, implementing cutting-edge security measures and protocols.
  • Streamlined household operations, establishing structured inventory system for pantry and household supplies.
  • Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
  • Reduced household expenses through meticulous budget management and cost-saving strategies.
  • Improved family satisfaction with meal variety and nutrition by planning and overseeing preparation of diverse weekly menus.
  • Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
  • Increased lifespan of household appliances and systems by instituting preventative maintenance schedule.
  • Preserved household's privacy and confidentiality through diligent oversight of information management practices.
  • Streamlined communication within household, introducing efficient internal messaging system.
  • Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
  • Optimized wardrobe management for family members, coordinating with stylists and organizing seasonal updates.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Established and enforced safety protocols and guidelines for staff.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Maintained required records of work hours, budgets and payrolls.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Monitored staff performance and provided feedback to drive productivity.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Phlebotomist/PRN

Delta Medical Center
01.2015 - 06.2015
  • Accurately collected blood specimens following physician's directives to ensure proper lab testing and diagnosis
  • Prepared blood and urine samples for external laboratory analysis, maintaining specimen integrity and compliance with healthcare standards.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Participated in quality assurance and competency assessment initiatives.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Provided guidance and support to laboratory personnel.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Performed laboratory tests to assist physicians in diagnosis.

Patient Care Assistant

Regional Medical Center
01.2012 - 03.2014
  • Assisted patients with activities of daily living, performed venipunctures, initiated intravenous therapy, and applied basic wound care, ensuring high-quality patient support
  • Monitored patient vital signs and accurately entered patient data into the hospital's information system, contributing to effective patient management and care coordination.
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Gathered medical information, weight and height measurements and vital signs.
  • Monitored vital signs regularly, assisting in early identification of potential health issues.
  • Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
  • Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Transported food trays and aided with feeding.
  • Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
  • Provided emotional support to patients during difficult moments, fostering trust and rapport.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Exhibited flexibility in adapting to changes in schedules or assigned duties while maintaining professionalism.
  • Implemented infection control protocols effectively, reducing the spread of illness within the facility.
  • Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
  • Educated patients on personal hygiene practices, promoting self-care skills for long-term wellbeing.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Delivered high-quality care to patients in hospital facility.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Direct Support Staff

Shelby Residential Vocational Services
06.2001 - 03.2006
  • Facilitated the development of daily living skills to enhance the independence of individuals with developmental disabilities
  • Supported clients in achieving personal goals through tailored assistance and skill-building activities.
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
  • Assisted clients with daily living tasks for increased autonomy and satisfaction.
  • Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
  • Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
  • Improved client well-being by providing emotional support and fostering strong relationships.
  • Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
  • Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased self reliance.
  • Collaborated with interdisciplinary teams to ensure comprehensive care and consistent support strategies.
  • Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
  • Enhanced client independence by implementing personalized support plans and monitoring progress.
  • Designed engaging activities tailored to individual needs, boosting client engagement and quality of life.
  • Conducted regular evaluations of client needs and preferences to adjust support plans accordingly for optimal outcomes.
  • Implemented behavior management strategies consistently, reducing incidents of negative behaviors among clients.
  • Organized daily schedules based on individual needs assessment results, maximizing time efficiency without sacrificing quality of care provided.
  • Documented client progress meticulously, enabling timely evaluation and adjustment of support plans.
  • Facilitated community integration for clients through participation in local events, outings, and educational opportunities.
  • Maintained professional boundaries while cultivating supportive connections with clients that fostered trust and stability in their lives.
  • Developed strong rapport with clients'' families, ensuring open communication channels for updates on progress or concerns.
  • Served as a reliable point of contact between clients'' families and care providers to ensure continuity of care across settings.
  • Contributed positively to the overall atmosphere within the residential setting by maintaining a clean and organized environment.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Transported clients to medical and dental appointments to provide support.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress report for each client.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recorded status and duties completed in logbooks for management.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained entire family's schedule and organized events.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Llt/prn

Methodist University Hospital
04.2004 - 02.2005
  • Accurately collected blood specimens following physician's directives for laboratory analysis.

Material Handler

Fedex Auto Transport
01.2000 - 01.2001
  • Managed the organization and distribution of packages to ensure timely delivery
  • Maintained accuracy in sorting processes, contributing to the reliability of shipment services.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Managed inventory levels with precision, performing regular audits and adjusting as necessary.
  • Monitored warehouse to identify missing items, spills, and unusual activity.
  • Received and unpacked shipments and new equipment as directed.
  • Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
  • Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
  • Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
  • Enhanced teamwork and morale with regular, hands-on training sessions for new hires.
  • Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
  • Ensured compliance with safety regulations, leading to reduction in workplace accidents.
  • Supported production line with timely material supply, keeping operations running without interruptions.
  • Negotiated with suppliers to secure more favorable terms for bulk material purchases.
  • Assisted in development of just-in-time inventory system, reducing overstock and associated costs.
  • Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
  • Increased customer satisfaction by accurately and promptly processing orders.
  • Implemented barcode system for inventory management, streamlining tracking process.
  • Facilitated smooth warehouse operations, maintaining clean and organized work areas.
  • Improved safety standards, conducting thorough inspections of material handling equipment.
  • Fostered culture of continuous improvement, suggesting several process enhancements.
  • Streamlined warehouse operations by organizing inventory efficiently, leading to quicker retrieval times.
  • Enhanced security measures, conducting regular checks to prevent loss or damage to inventory.
  • Led team in high-demand periods, ensuring all orders were processed on time without compromising quality.
  • Maintained accurate inventory levels to prevent stock outages, conducting weekly inventory audits.
  • Reduced material waste by implementing sustainable handling and packaging techniques.
  • Coordinated disposal of obsolete materials, ensuring environmentally friendly practices.
  • Optimized storage solutions, creating more efficient use of warehouse space.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Managed warehouse operations and verified proper shipment procedures.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Strapped items down over protective padding to secure throughout transportation.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Education

Remington College
Memphis, TN
03.2005 - 06.2006

Tennessee Tech Center
Memphis, TN
10.2003 - 06.2006

Southwest Tennessee Community College
Memphis, TN
01.2021 - 12.2022

High School Diploma -

Manassas High School
Memphis, TN
06.1999

Skills

  • Enthusiastic Caregiver
  • Team Player
  • Hardworking
  • People Person With a Great Bedside Manner
  • Knowledge of Medical Terminology
  • Ability to Meet Deadlines
  • Detail Oriented
  • CPR and First Aid Certified Through American Heart Association
  • Filing
  • Obtaining
  • Charting Vital Signs
  • Prompt Customer Service
  • Specimen Collection Processing
  • Venipuncture
  • Crisis Intervention
  • Typing 39 WPM
  • Scheduling Appointments and Staffing
  • Complete Hiring Process Such as the Retrieval of Applications, Calling and Scheduling Interviews for Potential Employees, Conducting Interviews, Performing on-the-spot Drug Tests, Entering Information Into the Background Check System to Complete Background Checks, and Offering Jobs to Qualified Personnel
  • Orchestrating New Hiring Orientation and New Hire Training
  • Uniform Distribution

Project Management

Document Management

Records Management

Program files maintenance

Data Analysis

Appointment Scheduling

Scheduling Management

Team Oversight

Budget Administration

Document retrieval

Meeting facilitation

Meeting Arrangements

Documentation and Recordkeeping

Administrative Support

Excel spreadsheets

Professional and mature

Filing and data archiving

Calendar Management

Logistical Planning

Mail Management

Strong Problem Solver

Support Services

Spreadsheet Management

Proofreading

Materials Distribution

Multi-line phone proficiency

Administrative background

Mail handling

Meeting planning

Inventory Replenishment

Teamwork and Collaboration

Problem-Solving

Time Management

Attention to Detail

Problem-solving abilities

Multitasking

Multitasking Abilities

Reliability

Excellent Communication

Organizational Skills

Team Collaboration

Active Listening

Effective Communication

Adaptability and Flexibility

Decision-Making

Relationship Building

Team building

Task Prioritization

Self Motivation

Interpersonal Skills

Analytical Thinking

Conflict Resolution

Invoice Processing

Goal Setting

Professionalism

Payroll Processing

Inventory Control

Time management abilities

Scheduling Coordination

Adaptability

Document Scanning

Written Communication

Certification

CPR and First Aid, American Heart Association

Timeline

Program Support Assistant

Department of Veteran’s Affairs
11.2022 - Current

Unit Coordinator

Methodist Healthcare
03.2022 - 04.2023

Staffing Coordinator/Lifestyle Director

Laurel Glen at Memphis
05.2021 - 08.2022

Southwest Tennessee Community College
01.2021 - 12.2022

Medical Secretary

Hearthside Senior Living
02.2020 - 10.2021

RA Manager

Riverdale Assisted Living
01.2018 - 02.2020

Phlebotomist/PRN

Delta Medical Center
01.2015 - 06.2015

Patient Care Assistant

Regional Medical Center
01.2012 - 03.2014

House Manager

Support Solution of Tennessee
12.2007 - 10.2017

Remington College
03.2005 - 06.2006

Llt/prn

Methodist University Hospital
04.2004 - 02.2005

Tennessee Tech Center
10.2003 - 06.2006

Direct Support Staff

Shelby Residential Vocational Services
06.2001 - 03.2006

Material Handler

Fedex Auto Transport
01.2000 - 01.2001

High School Diploma -

Manassas High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefits4-day work weekPaid time offWork from home option

Languages

English
Full Professional

Similar Profiles

CREATE PROFILE
Melanie Roache