Looking for a long-term position with room for advancement and growth. Dedicated to learning, growing, and succeeding in the hotel profession A team player who is dedicated to increasing efficiency. Professional data typist with 30 years of experience working in high-pressure environments. Being able to think strategically and successfully build relationships with clients and service providers. Transcribing documents Strong interpersonal skills Data entry background Team building Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
MELANIE ROBINSON
Kingman,AZ
Summary
Overview
14
years of professional experience
Work History
D And N Fairways
Front Desk Receptionist
06.2010 - 04.2013
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Internal Revenue Services, IRS
Data Transcriber
02.1999 - 05.2009
Job overview
- Verified accuracy of data before transcribing.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Located and corrected data entry errors and reported to management.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Secured and protected data from unauthorized access by complying with security protocols.
- Developed data entry policies and procedures in compliance with company standards.
- Verified data entered into database by reviewing, correcting and deleting data.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Secured information by completing database backups.
methue youth hockey
manager
10.2004 - 04.2008
Job overview
- Collaborated with store visuals to create and implement merchandising plans that ensured weekly profitability
- Reduced workflow inconsistencies by recruiting and hiring capable employees
- Was in charge of supervising and training 5 customer service representatives to ensure that they provided exceptional service throughout the entire experience
- On-site staff training was facilitated, and processes and procedures were developed to improve accuracy
- Hired, trained, and mentored staff to maximize effectiveness
- Conducted supplier risk assessments in order to forecast favorable outcomes.
Education
Somerville High SchoolSomerville, MA
Diploma from Business
06.1992
University Overview
Skills
- Business Administration
- Social Perceptiveness
- Complex Problem-Solving
- Referral Coordination
- Patron Satisfaction
- Call forwarding
- Effective Planning
- Office Supplies Inventory
- Telephone Etiquette
- Hospitality Service
- Strategic Planning
- Performance Improvement
- Researching Skills
- Computer Proficiency
- Accounting and Billing Software
- Availability Record Keeping
- Data Imports
- Concierge Services
- Spreadsheet Tracking
- Greeting Clients
Timeline
Front Desk Receptionist
D And N Fairways
06.2010 - 04.2013
manager
methue youth hockey
10.2004 - 04.2008
Data Transcriber
Internal Revenue Services, IRS
02.1999 - 05.2009
Somerville High School
Diploma from Business
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