Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
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Melanie Rodriguez

Tampa,FL

Summary

Personable, friendly and solution-oriented. Customer-focused team player offering expertise in conflict mediation, time management and a proficient nursing team member offering outstanding patient-facing experience. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Hard worker who is ready to learn and contribute to team success. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Nurse Helper

Baycare
Tampa, Florida
08.2021 - Current
  • Turn and position bedbound patients to prevent bedsores and maintain comfort levels.
  • Maximize patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assist patients with feeding and monitored intake to help patients achieve nutritional objectives.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
  • Assisted with patient transfer and ambulation.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Provided assistance in daily living activities by dressing, grooming, setting up baths and ambulating patients
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Sitter for safety and baker acts
  • Stocking units with blankets, sheets, gowns, gloves, wipes and more.
  • Organizing storage room
  • Collaborated with team members to achieve target results

CUSTOMER SERVICE

Hobby Lobby
North Port, Florida
11.2018 - 03.2020
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Handled approximately 200 daily credit and cash transactions for customers with accuracy and speed.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.

SALAD BAR ATTENDANT/CUSTOMER SERVICE REPRESENTATIVE

Jasons Deli
Port Charlotte, Florida
02.2018 - 11.2018
  • Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
  • Placed clean plates and utensils at beginning of salad bar for patron self-service.
  • Complied with safety standards while handling food and buffet equipment.
  • Minimized cross-contamination during preparation and stocking.
  • Maintained composure and work quality while under stress.
  • Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Provided primary customer support to internal and external customers in fast-paced environment.

Education

Bachelor of Science - Health Sciences

University of South Florida
Tampa, FL
08.2023

Bachelor of Science - Allied Health

The University of Tampa
08.2023

Associate of Arts - Health Aide

State College of Florida
12.2018

High School Diploma -

North Port High School
North Port
05.2018

Skills

  • Patient-Focused Care
  • Flexible
  • First Aid/CPR
  • Customer service
  • Communication
  • Leadership
  • Excellent time management skills
  • Multi-tasking ability
  • People-oriented
  • Reliable
  • Dependable
  • Organization
  • Team building
  • Microsoft Office
  • Organizational skills

Certification

Microsoft Office

  • Excel
  • Powerpoint
  • Word

Basic Life Support Certification

  • American Red Cross (7/16/21)

CPR/AED Certified

  • National CPR Foundation (5/26/21)

Additional Information

  • Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and motivated to learn, grow and excel in the medical field.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Nurse Helper

Baycare
08.2021 - Current

CUSTOMER SERVICE

Hobby Lobby
11.2018 - 03.2020

SALAD BAR ATTENDANT/CUSTOMER SERVICE REPRESENTATIVE

Jasons Deli
02.2018 - 11.2018

Bachelor of Science - Health Sciences

University of South Florida

Bachelor of Science - Allied Health

The University of Tampa

Associate of Arts - Health Aide

State College of Florida

High School Diploma -

North Port High School

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Melanie Rodriguez