Melanie Rodriguez

• Oversee the resolution of customer issues, collaborating with cross-functional teams to address root causes and implement preventive solutions
• Develop and execute strategies to enhance customer satisfaction and measure performance through data analysis and feedback
• Create and manage customer advocacy programs to boost engagement and retention, establishing strong relationships with key clients
• Lead and mentor a high-performing customer advocacy team, setting clear expectations and driving achievement of key performance indicators

Completed the responsibilities as an Interim Assistance Property Manager:

• Tenant Relations: Address tenant inquiries, concerns, and complaints, ensuring high levels of satisfaction.
• Lease Administration: Assist in preparing lease agreements, renewals, and amendments, as well as managing tenant records.
• Property Maintenance: Coordinate maintenance and repair work, ensuring timely responses to maintenance requests and regular property inspections.
• Financial Management: Help manage budgets, track expenses, and assist with rent collection and delinquency follow-ups.
• Marketing and Leasing: Support marketing efforts, conduct property showings, and assist in tenant screening and selection.
• Reporting: Prepare reports on property performance, occupancy rates, and maintenance issues for the property manager.
• Compliance: Ensure adherence to property regulations, local laws, and safety codes.
• Administrative Tasks: Maintain records, manage files, and assist with office operations as needed.
• Event Coordination: Organize resident events and activities to foster community engagement.
• Collaboration: Work closely with the property manager and other staff to ensure smooth operations.

Hired by a temp agency as a Call Center Representative to fulfill the following responsibilities:

• Answering Calls: Respond to incoming customer inquiries and provide assistance promptly.
• Issue Resolution: Address customer complaints and issues, working to resolve them efficiently and effectively.
• Product Knowledge: Maintain an in-depth understanding of products and services to provide accurate information and support.
• Customer Support: Assist customers with account inquiries, order status, billing questions, and technical support.
• Documentation: Record customer interactions and transactions in the system for future reference and follow-up.
• Escalation: Identify and escalate complex issues to supervisors or specialized departments when necessary.
• Follow-Up: Conduct follow-up calls or communications to ensure customer satisfaction and issue resolution.
• Feedback Collection: Gather customer feedback and relay insights to management for service improvement.
• Training and Development: Participate in ongoing training to stay updated on products, services, and customer service best practices.
• Team Collaboration: Work with team members and other departments to improve processes and share information.

This employment ended once I got hired on by Urgently.

• Coordinated preschool education programs, supervised a team of 30 staff members, and planned community-focused educational events and activities
• Implemented a STEM curriculum, assessed children's developmental skills, and maintained effective communication with families
• Managed program enrollment and compliance with state and licensing regulations

• Promoted from Assistant Teacher to Lead Teacher, responsible for classroom management, daily planning, and supervision
• Addressed concerns of parents, children, and staff, ensuring a high-quality learning environment

Translate letters from Spanish to English and vice versa in an effort to facilitate communication between sponsors.

• Taught preschool children and supported fellow teachers as an innovative resource in Honduras
• Participated in pedagogy and creative committees to enhance educational practices