Melanie Rogers
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a Process Technician position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Senior Operator-Trainer Semiconductor Fab
Infineon Technologies
01.2019 - Current
- Led team of operators, delegating tasks effectively and fostering collaborative work environment.
- Assisted in troubleshooting technical issues that arose during production runs, working closely with engineers to identify root causes and implement solutions.
- Maintained accurate records of production data by performing test wafers and generated reports for engineering review on regular basis before running product into semi machine.
- Optimized workflow by cross-training operators on multiple machines, allowing for increased flexibility in personnel assignments as needed such as E500 Medium Current Energy, Vista810, and Kestrel with High Current Energy, and other semi-machine production manufacture.
- Explained departmental procedures and assisted with task prioritization when mentoring new employees.
- Increased overall productivity through effective scheduling, monitoring, and adjustments in real-time according to workload demands.
- Trained new employees on proper machine operation, safety protocols, and company procedures, ensuring smooth integration into their roles.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Provided on-the-job training to newly hired workers and team members.
- Fed silicon wafer product into semi-automated machines according to production needs.
- Conducted safety inspections and instructed all workers to follow procedures to avoid mishaps and accidents.
- Kept accurate records of defective silicon wafer products to put on hold for engineering for accurate verification for top up.
- Collaborated with other departments to optimize production workflows.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems with engineering, and process technician in case of human errors, machine errors that will lead to have scrapped wafers.
Senior Customer Service Associate
Lowes Home Improvement
10.2017 - 09.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Took cash and credit card payments managed approximately 10+ incoming phone calls, in person, and through email.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Coordinated effectively with other departments to address customer concerns beyond scope of service team's capabilities.
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
- Reduced call wait times by optimizing workflows and resource allocation within customer service department.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Maintained detailed records of customer feedback, using data to guide improvements in processes and procedures.
- Resolved concerns with products or services to help with retention and drive sales.
- Processed, scheduled and executed customer orders for new and established customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Substitute Teacher
Bastrop ISD
08.2014 - 05.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld 20+ students in classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Certified Nursing Assistant
Sava Bastrop Nursing Center
02.2010 - 08.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Supported needs 10+ residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NH01.2023
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA01.2016
High School Diploma -
Victory Christian School
Bastrop, TX05.2000
Skills
- Standard Operating Procedures
- Train-the-Trainer
- Attention to Detail
- Critical Thinking
- Decision-Making
- Data Entry
- Documentation and Recordkeeping
- Relationship Building
- In-Depth Research
- Clear Communication
Reading, Gardening, and Cooking
I like to read books about documentation of ancient history in this world, recently reading the book of Enoch, and the Emerald Tablets by Billy Carson. When I am not reading, I always make plan ahead to create outdoor gardening before planting any of my favorite plants or flowers. I also like to cook some homemade food of any kind, and definitely love to eat.
Languages
English
Professional Working
Timeline
Senior Operator-Trainer Semiconductor Fab
Infineon Technologies
01.2019 - Current
Senior Customer Service Associate
Lowes Home Improvement
10.2017 - 09.2018
Substitute Teacher
Bastrop ISD
08.2014 - 05.2016
Certified Nursing Assistant
Sava Bastrop Nursing Center
02.2010 - 08.2012
Associate of Science - Information Technology
Southern New Hampshire University
Bachelor of Science - Interdisciplinary Studies
Liberty University
High School Diploma -
Victory Christian School