Melanie Rohr

• Investigate housing discrimination by posing as a prospective renter or buyer. Gather information about the housing process and document their experiences to identify potential violations of fair housing laws.
• Visit housing providers, such as landlords or real estate agents, to simulate a rental or purchase transaction.
• Compile detailed reports of findings, including any potential violations of fair housing laws.
• Carefully observe and record details of transactions.
• Must remain impartial and avoid injecting personal opinions into their reports.
• Must maintain the confidentiality of the information gathered.

Responsible for handling routine customer service inquiries and problems for inbound calls. Answer routine customer questions about their accounts, or about opening new accounts. Account specialists have to navigate their way through a computerized system for responding to and troubleshooting customers' questions. Use discretionary authority to satisfy customers within reasonable limits, including but not limited to adjustments or credit limit increases. Document customer's accounts after calls. Transfer account holder to department if needing help with another type of issue.

• Operated a variety of machinery and tools safely and efficiently.
• Completed day-to-day duties accurately and efficiently.
• Provided emotional support and companionship to patients.
• Assisted in ambulation and exercise routines for clients.
• Transported clients to doctor appointments and social events.
• Engaged patients in recreational activities such as reading books or playing games.
• Monitored vital signs such as temperature, pulse rate, blood pressure .
• Assisted with personal care activities, such as bathing, dressing and grooming.
• Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
• Maintained confidentiality of patient information at all times as per HIPAA regulations.
• Prepared meals and snacks according to prescribed diets.
• Reported any changes in the client's physical or emotional condition to supervisor immediately.
• Documented care provided and submitted notes to supervisor.

• Changed bed linens and maintained a clean living environment for the client's safety.
• Maintained confidentiality of patient information at all times as per HIPAA regulations.
• Prepared meals and snacks according to prescribed diets.
• Assisted with personal care activities, such as bathing, dressing and grooming.
• Reported any changes in the client's physical or emotional condition to supervisor immediately.
• Recorded daily notes about client conditions, treatments provided and progress made.
• Provided emotional support and companionship to patients.
• Transported clients to doctor appointments and social events.
• Monitored vital signs such as temperature, pulse rate, blood pressure .
• Engaged patients in recreational activities such as reading books or playing games.
• Provided companionship and monitored health condition of clients.
• Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
• Assisted in ambulation and exercise routines for clients.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Assisted clients with bathing, dressing, and incontinence care.

• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Organized work areas so that everything was easily accessible when needed.
• Assisted pharmacists in filling prescriptions accurately and efficiently.
• Restocked shelves with new supplies of medications as needed.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.

• Changed bed linens and maintained a clean living environment for the client's safety.
• Maintained confidentiality of patient information at all times as per HIPAA regulations.
• Prepared meals and snacks according to prescribed diets.
• Assisted with personal care activities, such as bathing, dressing and grooming.
• Reported any changes in the client's physical or emotional condition to supervisor immediately.
• Recorded daily notes about client conditions, treatments provided and progress made.
• Helped clients move in bed, stand or walk using proper body mechanics techniques.
• Provided emotional support and companionship to patients.
• Engaged patients in recreational activities such as reading books or playing games.
• Transported clients to doctor appointments and social events.
• Monitored vital signs such as temperature, pulse rate, blood pressure .
• Provided companionship and monitored health condition of clients.
• Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
• Assisted in ambulation and exercise routines for clients.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Assisted clients with bathing, dressing, and incontinence care.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Resolved customer complaints professionally in accordance with company policy.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Operated cash register or POS system to receive payment by cash, check and credit card.

• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Resolved customer complaints professionally in accordance with company policy.
• Performed other duties as assigned by management.
• Greeted customers and answered any questions they had about the store's products and services.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Stocked shelves with merchandise when needed.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Collected payments and provided accurate change.
• Accepted cash and credit card payments, issued receipts and provided change.
• Stocked service stations with food items such as condiments, salads, desserts, and beverages.
• Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
• Inspected deliveries for freshness and quality standards prior to stocking shelves.
• Assisted in unloading delivery trucks containing food supplies.
• Ensured that all health regulations regarding food handling were followed during preparation process.
• Maintained cleanliness and organization of kitchen equipment and utensils.
• Cooked a variety of foods according to customer orders or supervisors' instructions.
• Monitored food temperatures to ensure safety and quality standards were met.

• Negotiated leases with tenants, ensuring all terms were clearly outlined and agreed upon.
• Kept updated records of all tenant information such as contact details and lease agreements.
• Reviewed tenant applications and screened potential tenants for credit, background, and employment history.
• Provided support to tenants regarding any issues or concerns they had about their rental units.
• Conducted regular inspections of properties to ensure compliance with local laws and regulations.
• Managed the eviction process when necessary in accordance with applicable laws.
• Prepared monthly statements for each landlord detailing rental income received and expenses incurred.
• Coordinated maintenance services such as plumbing, electrical repairs, landscaping.
• Responded promptly to repair requests from tenants in a professional manner.
• Ensured that all rent payments were collected on time from tenants.
• Inspected vacant units prior to leasing out to make sure they meet safety standards.
• Organized the move-in, move-out process for new, former tenants including cleaning services if needed.
• Provided support during emergency situations such as fires or natural disasters.
• Completed lease applications and verifications, notifying prospects of results.
• Handled resident complaints and expedited maintenance requests.
• Worked with on-site and remote service providers to support tenants requesting accommodations.

• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Answered customer inquiries via phone, email, and chat.
• Managed communication between airline personnel and customers in a professional manner.
• Coordinated with airlines regarding flight schedules and other travel-related issues.
• Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
• Responded quickly to emergency situations by following appropriate protocols.
• Provided guidance to passengers regarding available services within the airport terminal complex.
• Performed daily opening and closing procedures in accordance with company standards.
• Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
• Assisted with baggage check-in and tagging for customers.
• Inspected luggage for prohibited items prior to loading onto aircrafts.
• Resolved conflicts between passengers using effective interpersonal skills.
• Trained new staff members on proper customer service techniques and policies.
• Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
• Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
• Verified identification documents such as passports or driver's licenses.
• Operated various computer programs related to customer service operations.
• Responded politely to passenger complaints regarding ticketing and baggage handling.
• Printed itineraries and tickets for passengers each day.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
• Took reservations from patrons by phone or online.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Provided clients with assistance in preparing required travel documents and forms.

• Resolved customer complaints in a professional manner.
• Ensured compliance with FAA regulations concerning ticketing operations.
• Created labels for checked bags according to airline policy.
• Verified passenger identification documents for international flights.
• Collected baggage fees, excess baggage charges and other applicable fees from passengers.
• Updated passenger information into the system prior to departure.
• Answered phone calls from customers regarding flight information and other related queries.
• Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
• Provided support to gate agents when needed during peak travel times.
• Monitored airport security regulations and ensured that all passengers were compliant with safety procedures.
• Printed boarding passes for departing flights according to flight schedule.
• Processed reservation changes and cancellations for customers.
• Facilitated communication between ground staff, pilots, maintenance crew and air traffic control personnel.
• Assisted customers with ticketing inquiries and purchase of tickets.
• Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
• Maintained accurate records of all GSE used throughout shift.
• Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
• Followed safety procedures such as using reflective gear while working on the ramp.
• Assisted passengers in finding their lost luggage at baggage claim areas.
• Checked flight manifests to ensure accuracy of luggage loaded onto planes.
• Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
• Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
• Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
• Organized baggage carts for loading onto planes accurately according to airline specifications.
• Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
• Processed necessary paperwork related to cargo shipments including customs documents.
• Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
• Connected electrical power units and service hoses to aircraft.
• Operated conveyor belts, push-back tractors and aircraft tugs daily.
• Loaded and unloaded aircraft cargo, passenger baggage and freight.
• Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
• Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
• Positioned and pushed aircraft from remote airport locations to specified areas for operation.
• Assisted in de-icing aircraft and removing snow or debris from operational areas.
• Adhered to strict timelines for the turnaround of flights.