Melanie Rolland
Dixon,IL
Summary
Highly organized Office Assistant with experience in administrative support and customer service. Strong multitasking skills, adept at managing multiple tasks simultaneously while maintaining high attention to detail. Demonstrated ability to streamline office processes for efficiency and productivity without compromising quality. Successfully ensured optimal office operations by implementing effective administrative systems.
Overview
15
15
years of professional experience
Work History
Office Assistant
Kunes Country Chevrolet of Morrison
Morrison, IL
11.2022 - Current
- Greeted visitors in a professional manner and provided assistance when necessary.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Managed daily office operations and maintained a clean and efficient workspace.
- Computed, recorded and proofread data or reports.
- Processed applications for new titles, transfers and duplicate titles.
- Performed data entry of vehicle information into system for registration purposes.
- Verified accuracy of title documents for completeness and correctness.
- Handled payments from customers for taxes, registration fees.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Food Service Manager
Aramark
Rock Falls, IL
07.2021 - 08.2022
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Monitored employee performance and provided feedback for improvement opportunities.
- Developed and implemented standard operating procedures for food service staff.
- Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
- Assigned tasks and monitored progress of all kitchen personnel.
- Ensured proper portioning and serving of meals according to established standards.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Maintained records of food inventory, supplies, and equipment.
- Adhered to company food, safety, quality and sanitation policies.
- Coordinated maintenance and repair of food service equipment.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
Food Service Assistant
District 13 Schools
Rock Falls, IL
02.2016 - 06.2021
- Followed health codes when handling food or beverages.
- Checked temperatures of hot foods before serving to ensure proper temperature standards were met.
- Prepared salads, appetizers or desserts as needed for each meal period.
- Maintained a clean and organized workstation at all times.
- Assisted in closing duties such as cleaning counters, floors, and restocking items.
- Provided assistance to server staff when needed during peak hours.
- Monitored food quality and presentation before serving to guests.
- Created food displays according to established standards and replaced dated products with fresh.
- Managed inventory and restocked food and beverage supplies as needed.
Key Holder
Maurices
Dixon, IL
01.2010 - 01.2014
- Ensured store was opened and closed in a timely manner according to company policies.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Assisted customers with product selection and resolving complaints.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Replenished merchandise displays throughout the store as needed.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Education
Associate of Science - General Studies
Sauk Valley Community College
Dixon, ILSkills
- Mail handling
- Calendar Management
- Payroll Processing
- Clerical Support
- Supply Management
- Inventory Management
- Call handling
- Customer Service
- Office Administration
- Administrative Support
Affiliations
- I love being around people. I think there is always an opportunity to make someones day by a smile or a kind gesture. I love my family. They mean the world to me. In my spare time I love going to flea markets to find unusual pieces to add to my collections. Life is short. We have to make the most of it, and enjoy it.
Timeline
Office Assistant
Kunes Country Chevrolet of Morrison
11.2022 - Current
Food Service Manager
Aramark
07.2021 - 08.2022
Food Service Assistant
District 13 Schools
02.2016 - 06.2021
Key Holder
Maurices
01.2010 - 01.2014
Associate of Science - General Studies
Sauk Valley Community College
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