Melanie Rooney
Port Angeles,WA
Summary
Dynamic professional with extensive experience at Joann Fabrics, excelling in customer service and staff supervision. Proven track record in enhancing store operations and achieving high customer satisfaction through effective problem-solving and attention to detail. Skilled in hiring and training, fostering a collaborative team environment
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Joann Fabrics
07.2017 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Paraeducator, Special Education
Port Angeles School District
10.2004 - 08.2021
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Served as a liaison between regular classroom teachers and special education support staff, streamlining communication regarding student accommodations.
- Cotaught lessons with general education teachers, integrating modifications for special education students seamlessly into the curriculum.
- Assisted in planning field trips and extracurricular activities that catered to the unique interests of special education students.
- Contributed to a positive school culture by participating in staff meetings, committees, and volunteering at extracurricular activities that supported students'' growth and development.
- Maintained positive attitude and affirmatively communicated with each student.
- Alerted instructor to student behavior or issues requiring intervention.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
Education
High School Diploma -
Port Angeles High School
Port Angeles WA06-1995
Skills
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
- POS systems operations
- Employee scheduling
- Hiring and training
- Problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementFlexible work hoursHealthcare benefitsWork-life balanceCompany CulturePersonal development programsPaid sick leave401k matchTimeline
Assistant Store Manager
Joann Fabrics
07.2017 - Current
Paraeducator, Special Education
Port Angeles School District
10.2004 - 08.2021
High School Diploma -
Port Angeles High School
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