Melanie Rose
Manchester,TN
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
26
26
years of professional experience
Work History
Office Coordinator
Results Physiotherapy
Manchester, TN
11.2022 - Current
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Greeted visitors and directed them to the appropriate area or person.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Developed productive working relationships with customers through courteous service via phone.
- Collected copays and kept up schedule for the clinic.
- Responsible for VOBs for insurance and authorization for patients.
- Input accurate account data to efficiently update company database and maintain detailed records.
Office Manager
Rose Air
Manchester, TN
10.1998 - 10.2022
- Responsible for the day-to-day operations of the company.
- Maintained computer and physical filing systems.
- Built the company website and maintain it, as well as established and expanded social media presence.ce
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions, and stocking and shipment receiving.
- Managed office operations, while scheduling appointments.
- Developed and implemented office policies and procedures.
Education
BACHELOR'S DEGREE - Professional Studies
BYU Idaho
01.2022
CERTIFICATE - Administrative Assistant
BYU Idaho
01.2022
Skills
- Microsoft Excel
- Microsoft Word
- Data Entry
- Self-Motivated
- Dependable and Responsible
- Attention to Detail
- Excellent phone etiquette
- Schedule Coordination
- Customer Service
- Client Relations
- Vendor Management
- Account Reconciliation
- Scheduling expertise
- Multitasking Abilities
- Organization and Time Management
- Excellent Communication Skills
- Collections
References
- TROY ROSE, Rose Air, Owner, 931-247-8031, roseair.troy@gmail.com
- ZACH MYERS, Results Physiotherapy, Clinic Director, 931-205-8112
Timeline
Office Coordinator
Results Physiotherapy
11.2022 - Current
Office Manager
Rose Air
10.1998 - 10.2022
BACHELOR'S DEGREE - Professional Studies
BYU Idaho
CERTIFICATE - Administrative Assistant
BYU Idaho
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