Melanie Rosenberg
Hilton Head Island,SC
Summary
Organized [Job Title] with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Server/Manager
Bowdies Chophouse Fine Dining
Hilton Head Island , SC
2015.02 - Current
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Collected cash sales from employees to properly tip each server after shift.
Line/Flight Scheduler/Flight Attendant
Johnson Controls
Holland , Michigan
1998.01 - 2008.05
- Planned and delegated work to meet project and production goals.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided delay updates and information regarding special circumstances.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Greeted guests and vendors to assist in navigating space.
- Provided HR administrative assistance to management team.
- Answered phones and routed voicemails to respective employees.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Kept cabin neat, clean and professional in appearance.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Helped guests locate seats and stow luggage in appropriate locations.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Restocked and organized food, beverage and passenger items inventory.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Followed safety, passenger and supply pre-flight checklists.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
Education
High School Diploma -
Owosso
Owosso, MI1988-06
International Business
Grand Valley State University
Allendale, MISkills
- Restaurant Operations
- Team Training
- Policy Implementation
- Crew Coordination
- Risk Management
- Assignment Delegation
- Customer Service Management
- Food presentation
- Cleaning and sanitation
- Upselling and cross-selling
- Guest service
Affiliations
- Highly Motivated
- Very Energetic and outgoing
- Organized and detail oriented
- Staying active by working out daily and sailing
Accomplishments
- Certified Flight Attendant with Corporate, Commercial and International Training
- In-air Medical Training
- Water Rescue
- Flight School in Dallas Texas
Certification
- FACTS for Cockpit and Cabin Crewmembers
- 32 Hours of required air crewmember initial emergency training in accordance with applicable United States FARs, Canadian CARs and European JARS
- Initial Training Certificate # I-99-1950
- AIRCARE INTERNATIONAL InFlight Emergency Medical Training Program
Languages
English
Professional
References
References available upon request.
Timeline
Server/Manager
Bowdies Chophouse Fine Dining
2015.02 - Current
Line/Flight Scheduler/Flight Attendant
Johnson Controls
1998.01 - 2008.05
High School Diploma -
Owosso
International Business
Grand Valley State University
- FACTS for Cockpit and Cabin Crewmembers
- 32 Hours of required air crewmember initial emergency training in accordance with applicable United States FARs, Canadian CARs and European JARS
- Initial Training Certificate # I-99-1950
- AIRCARE INTERNATIONAL InFlight Emergency Medical Training Program
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