Summary
Overview
Work History
Education
Skills
Certification
Programs
Timeline
Generic

Melanie Rue

Cincinnati,OH

Summary

To secure a fulltime position with a company that I can use my abilities to aid in the growth of that company.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Spectrum
12.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Accounting Clerk / AP / AR

Unifund CCR
02.2017 - 12.2022
  • Post payments to investors/customers’ accounts
  • End of day totals for all accounts along with electronic deposits into online banking and batches generated for that day
  • Posting courts cost to legal accounts
  • Reconciling out of balance accounts
  • Help resolve posting issues or billing issues to management
  • Contact IT to help resolve posting issues.

Corporate Admin. / HR Assistant

Unifund CCR
10.2015 - 02.2017
  • Answered phones and assisted investors/customers
  • Scheduled meetings and lunches for CEO
  • Daily Bankruptcy and Garnishment Reporting
  • Filed online Bankruptcy documents
  • Notarized Affidavits for Collections
  • Reviewed Default documents for Collections
  • Maintain compliance training and classes
  • Review daily Bankruptcy mail and document account appropriately
  • Research and correct customers information
  • Order office / UPS supplies and maintain the bills
  • Take care of COO’s monthly expense reports.

Education

Medical Assistant Program -

Southern Ohio Business College
01.1992

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Professional telephone demeanor

Certification

Ohio Notary

Programs

  • Iceberg - Expert
  • Artiva - Expert
  • Frostbyte - Expert
  • PeopleSoft
  • Excel - Proficient
  • Word - Proficient
  • Great Plains - Proficient

Timeline

Customer Service Representative

Spectrum
12.2022 - Current

Accounting Clerk / AP / AR

Unifund CCR
02.2017 - 12.2022

Corporate Admin. / HR Assistant

Unifund CCR
10.2015 - 02.2017

Medical Assistant Program -

Southern Ohio Business College
Melanie Rue