Melanie Rue
Cincinnati,OH
Summary
To secure a fulltime position with a company that I can use my abilities to aid in the growth of that company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Accounting Clerk / AP / AR
Unifund CCR
02.2017 - 12.2022
- Post payments to investors/customers’ accounts
- End of day totals for all accounts along with electronic deposits into online banking and batches generated for that day
- Posting courts cost to legal accounts
- Reconciling out of balance accounts
- Help resolve posting issues or billing issues to management
- Contact IT to help resolve posting issues.
Corporate Admin. / HR Assistant
Unifund CCR
10.2015 - 02.2017
- Answered phones and assisted investors/customers
- Scheduled meetings and lunches for CEO
- Daily Bankruptcy and Garnishment Reporting
- Filed online Bankruptcy documents
- Notarized Affidavits for Collections
- Reviewed Default documents for Collections
- Maintain compliance training and classes
- Review daily Bankruptcy mail and document account appropriately
- Research and correct customers information
- Order office / UPS supplies and maintain the bills
- Take care of COO’s monthly expense reports.
Education
Medical Assistant Program -
Southern Ohio Business College
01.1992
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
Certification
Ohio Notary
Programs
- Iceberg - Expert
- Artiva - Expert
- Frostbyte - Expert
- PeopleSoft
- Excel - Proficient
- Word - Proficient
- Great Plains - Proficient
Timeline
Customer Service Representative
Spectrum
12.2022 - Current
Accounting Clerk / AP / AR
Unifund CCR
02.2017 - 12.2022
Corporate Admin. / HR Assistant
Unifund CCR
10.2015 - 02.2017
Medical Assistant Program -
Southern Ohio Business College