MELANIE RYALS
Atlanta,GA
Summary
Adept at fostering client relationships and optimizing operational efficiency, I leveraged my excellent communication and decision-making skills at Comfort Inn & Suites to enhance guest satisfaction and drive revenue growth. My proactive approach resulted in significant business development and a reputation for exceeding client expectations. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
13
13
years of professional experience
Work History
Independent Contractor
The Carver Companies
Atlanta, GA
04.2015 - Current
- Sustained high standards of customer service, building strong relationships to facilitate ongoing business prospects.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Maintained ongoing communication with clients, providing regular progress updates and addressing any potential issues.
- Delivered excellent customer service by promptly addressing client concerns and providing tailored solutions.
Assistant General Manager of Operations
Comfort Inn & Suites
Atlanta, GA
01.2012 - 03.2015
- Delivered excellent customer service by promptly addressing client concerns and providing tailored solutions.
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
Education
Bachelor of Science -
Liberty University
Lynchburg, VA05.2026
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Excellent Communication
- Decision-Making
- Task Prioritization
- Relationship Building
Timeline
Independent Contractor
The Carver Companies
04.2015 - Current
Assistant General Manager of Operations
Comfort Inn & Suites
01.2012 - 03.2015
Bachelor of Science -
Liberty University