Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Melanie Sainz De La Torre

Tampa

Summary

Dynamic Guest Service Agent with a proven track record at Unifi Aviation, excelling in effective guest communication and issue resolution. Recognized for creating welcoming environments and handling complex complaints with patience. Skilled in reservation management and baggage assistance, ensuring a seamless travel experience for all guests.

Offering strong interpersonal skills and friendly demeanor, eager to learn and grow in hospitality role. Brings willingness to quickly grasp hospitality principles and customer service techniques. Ready to use and develop communication and problem-solving skills in Front Desk role.

Overview

3
3
years of professional experience

Work History

Guest Service Agent

Unifi Aviation
09.2023 - Current
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Boarded flights
  • Checking in passengers for their flight
  • Worked in baggage claim, helping guest with lost bags and giving solutions to mishandled baggage
  • Created welcoming and comfortable environment for guests.
  • Keep guest informed of new flight departures
  • Give the most respect to wheelchair passengers and military by assisting them with services

Customer Service Representative

Pizza Hut
10.2022 - 07.2023
  • Grab any incoming order via phone
  • cut and box pizzas
  • Wing station / using fryer for fries or wings
  • Clean Tables
  • Make pizzas
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Greeted guests as they walk in and take orders
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Help delivery drivers have all of there order together

Education

A.P. Leto High School
4409 W Sligh Ave, Tampa, FL 33614

Skills

  • Effective guest communication
  • Attentive listening
  • Clear written and spoken communication
  • Guest check-in management
  • Complaint handling
  • Guest services
  • Patience and composure
  • Issue resolution
  • Team player mentality
  • Reservation management
  • Guest services agent training
  • Special requests handling
  • Account management
  • Cleaning and sanitizing
  • Baggage assistance

Accomplishments

  • Passed Jet Bridge Certification
  • Passed Baggage handling Course
  • CPR certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Guest Service Agent

Unifi Aviation
09.2023 - Current

Customer Service Representative

Pizza Hut
10.2022 - 07.2023

A.P. Leto High School

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