Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie Sanchez

Dallas,TX

Summary

Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail and educational environments with outstanding customer service, problem-solving and sales skills. Excited to launch career as a bilingual Pharmacy Technician Trainee.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Sosa's Landscaping Services
10.2018 - 02.2021
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Delivered prompt service to prioritize customer needs.

Assistant Teacher

Children's Courtyard
04.2017 - 10.2018
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Assistant Teacher

Oak Tree Academy
08.2015 - 04.2017
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Established positive relationships with students and families.

Customer Service Representative

Express Tax And Credit Services
01.2014 - 08.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05.2015

Skills

  • Call Volume and Quality Metrics
  • Cultural Awareness
  • Issue and Complaint Resolution
  • Patient Confidentiality
  • Mathematical Aptitude
  • Outstanding Interpersonal Abilities
  • Typing 50 WPM
  • Time Management
  • Self Starter
  • Verbal and Written Communication
  • Dedicated Team Player
  • Strong Problem Solver
  • Microsoft Office
  • Attention to Detail
  • Dependable and Responsible
  • Excellent Communication

Certification

  • Pharmacy Technician Trainee License - June 2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Assistant

Sosa's Landscaping Services
10.2018 - 02.2021

Assistant Teacher

Children's Courtyard
04.2017 - 10.2018

Assistant Teacher

Oak Tree Academy
08.2015 - 04.2017

Customer Service Representative

Express Tax And Credit Services
01.2014 - 08.2015

High School Diploma -

Penn Foster Career School
Melanie Sanchez