Melanie Sanchez
Dallas,TX
Summary
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail and educational environments with outstanding customer service, problem-solving and sales skills. Excited to launch career as a bilingual Pharmacy Technician Trainee.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Sosa's Landscaping Services
10.2018 - 02.2021
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
- Collaborated with other departments to guarantee customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Assistant Teacher
Children's Courtyard
04.2017 - 10.2018
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Assistant Teacher
Oak Tree Academy
08.2015 - 04.2017
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Communicated with parents to inform about child's progress and classroom behavior.
- Established positive relationships with students and families.
Customer Service Representative
Express Tax And Credit Services
01.2014 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2015
Skills
- Call Volume and Quality Metrics
- Cultural Awareness
- Issue and Complaint Resolution
- Patient Confidentiality
- Mathematical Aptitude
- Outstanding Interpersonal Abilities
- Typing 50 WPM
- Time Management
- Self Starter
- Verbal and Written Communication
- Dedicated Team Player
- Strong Problem Solver
- Microsoft Office
- Attention to Detail
- Dependable and Responsible
- Excellent Communication
Certification
- Pharmacy Technician Trainee License - June 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Assistant
Sosa's Landscaping Services
10.2018 - 02.2021
Assistant Teacher
Children's Courtyard
04.2017 - 10.2018
Assistant Teacher
Oak Tree Academy
08.2015 - 04.2017
Customer Service Representative
Express Tax And Credit Services
01.2014 - 08.2015
High School Diploma -
Penn Foster Career School