MELANIE SANCHEZ
PLEASANTVILLE,NY
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Banco Industrial Centro America, by leveraging exceptional customer service and computer skills Word, Excel, CRM, IBM programs
. Demonstrated ability to build trust and resolve inquiries efficiently, fostering repeat business and promoting brand loyalty through a friendly, positive attitude and meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
Cashier/Line Cook
Golden New York Bagels
01.2019 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Server & Bartender
La Casona Restaurant
05.2018 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Financial Services Representative
Banco Industrial Centro America
03.2013 - 05.2018
- Leveraged strong interpersonal skills to build trust among clients while handling difficult conversations regarding debt or past-due accounts.
- Enhanced customer satisfaction by addressing and resolving financial inquiries in a timely manner.
- Identified potential fraudulent activity, implementing security measures to protect customer accounts.
- Promoted brand loyalty among customers with personalized attention to their financial needs when servicing their accounts or discussing additional product offerings.
Hostess & Server
Applebee's Grill + Bar
12.2011 - 01.2013
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Westchester Community College
Valhalla, NYHigh School Diploma -
Royalty Escuela Internacional
Guatemala , Guatemala10.2011
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Friendly, Positive Attitude
Computer Skills
Spanish/English Language
More about me:
I dedicated an average of hours per month as a Bible education volunteer, I am passionate about reading, and walking. I am a very polite, kind and responsible person, dedicated to my family.
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Cashier/Line Cook
Golden New York Bagels
01.2019 - 11.2023
Server & Bartender
La Casona Restaurant
05.2018 - 12.2018
Customer Financial Services Representative
Banco Industrial Centro America
03.2013 - 05.2018
Hostess & Server
Applebee's Grill + Bar
12.2011 - 01.2013
Westchester Community College
High School Diploma -
Royalty Escuela Internacional
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