Melanie Santana Sandoval

• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Provided customer service to employees regarding payroll inquiries and issues.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Maintained strict confidentiality of all payroll information and records.
• Processed timecards and payroll data for team of employees.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Resolved payroll discrepancies quickly and successfully.
• Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
• Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
• Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
• Tracked employee vacation, sick and personal time.

• Adapted quickly to changes in procedures or technology, minimizing disruptions in daily operations.
• Demonstrated attention to detail when reviewing documents for errors or discrepancies.
• Supported team members with administrative tasks, improving overall efficiency within the department.
• Achieved faster turnaround times on critical tasks by prioritizing workload effectively.
• Utilized advanced software programs to efficiently manage large volumes of data entry tasks.
• Improved document organization by implementing an efficient filing system.
• Collaborated with team members on special projects, achieving desired outcomes in a timely manner.
• Developed strong working relationships with colleagues to foster a positive work environment.
• Assisted in the creation of department goals, contributing to overall company growth.
• Reduced processing time by implementing automation tools for repetitive tasks.
• Streamlined data entry processes for increased accuracy and productivity.
• Checked documentation for accuracy and validity on updated systems.
• Produced high-quality communications for internal and external use.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Kept employees operating productively and working on task to meet business and customer needs.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Maintained safe working environment by observing safety procedures, policies, and regulations.
• Enforced company policies and regulations with employees.
• Established positive rapport with customers and staff members alike through strong communication skills.
• Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
• Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
• Mentored team members in professional development activities that ultimately led to promotions within the organization.
• Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
• Collaborated with management to develop strategies for improving overall store operations.
• Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
• Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
• Ensured compliance with company policies as well as local health department regulations throughout daily operations.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Obtained cash bank and stocked service bar to prepare for operation.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Followed strict recipes and drink measurements to minimize product used.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
• Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Prepared garnishes by evenly slicing and pitting fruits.
• Helped management plan and serve bar menu exceeding customer expectations.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Completed all tasks in compliance with company policies and procedures.
• Routed incoming mail and messages to relevant personnel without delay.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

· Responsible for monitoring in-process and finished product to ensure compliance to established specifications and temperature requirements.

· Monitoring labels to ensure they meet regulatory requirements including tare weights, UPC codes, legibility, establishment number, pricing, and correct product identification.

· Monitor incoming ingredients for compliance with established visual and temperature requirements.

· Monitor finished product weights on stated weight products.

· Monitor finished product coding and packaging.

· Monitor tri-gas mixtures on finished product.

· Monitoring package seals.

· Performing in-process and finished product quality checks.

· Communicating to leads and supervisors when product is out of specification with increased monitoring or holding of product until the defect is corrected or reworked.

· Monitoring and recording shelf-life results.

· Aseptic sampling of ground beef products for microbiological testing.

· Pre-operational sanitation inspections.

· Assist in enforcing plant wide compliance to GMP’s and employee safety rules.

· Must know job requirements for all positions on assigned production line(s).

· Accurately complete required daily paperwork.

· Other tasks as assigned.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Cultivated warm relationships with regular customers.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Worked closely with shift manager to solve problems and handle customer concerns.