Melanie Santos
San Antonio,TX
Summary
Highly efficient Cashier, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
El Rincon
10.2020 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered phone calls to take orders, give information and document reservations.
- Opened and closed seating sections according to volume of guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Cashier
Home Depot
04.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Crew Member
Raising Cane's
09.2023 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor of Science - Biology
Texas A&M University San Antonio, TX, US
San Antonio, TX05.2027
High School Diploma -
Stony Point High School
Round Rock, TX05.2023
Skills
- Health Code Compliance
- Order Management
- Inventory Restocking
- Customer Engagement
- Customer Service
- Positive Company Representation
- Teamwork and Collaboration
- Flexible Schedule
- Safety
- Clear Communication
- Payment Processing
- Cash Handling
- ID Verification
- POS Systems
- Customer Assistance
- Time Management Skills
- Money Handling
- Order Taking
- Issue Resolution
- Staff Mentoring
- Loyalty Program Promotion
- Complex Problem-Solving
- Cleaning and Sanitizing
- Product Knowledge
Accomplishments
- Achieved Associate of the month in Oct, 2022 by completing all expectation's with accuracy and efficiency.
- Trained and mentored around 3 new employees. Giving them a mentally in always reaching expectations.
- Was named Team Captain of Varsity Tennis Team in HS Senior year
- Graduated with certificate on maintaining a 4.0 GPA throughout HS
- Was recognized as with plaque award as the Floriculture pathway Outstanding Student Stony Point FFA 2022-2023
Certification
- Certified Floral Design, Basics - Received 2021
- Licensed Food Handlers permit - Received 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Hobbies
Tennis, Drawing, Beginner Piano, Reading Romance Novels
Timeline
Crew Member
Raising Cane's
09.2023 - Current
Cashier
Home Depot
04.2022 - 08.2023
Hostess
El Rincon
10.2020 - 01.2022
Bachelor of Science - Biology
Texas A&M University San Antonio, TX, US
High School Diploma -
Stony Point High School
- Certified Floral Design, Basics - Received 2021
- Licensed Food Handlers permit - Received 2023
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