Melanie Santos

• Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
• Upheld HIPAA compliance through careful management of confidential patient records and lab results.
• Drew patients in an Outpatient and Inpatient field. Assisted in codes when were called in the hospital. Drew blood on infants.

As a food service worker in a hospital, I worked in three different positions. One position I mainly worked in was known as the “snack bar” where I made breakfast and lunch for the employees of the hospital. I also prepped produce and cleaned the area. My second position was known as “tray line” and when placed there I was in charge of assisting the cook to put together a patients tray. I would prep desserts, fruits and produce as requested, and would deliver trays around the hospital if necessary. Lastly, my last position was working in the hospital cafeteria. I would ring up sales, serve the employees of the hospital and would clean when necessary.

• Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
• Operated cash register, collected payments and provided accurate change.
• Described menu items to customers and suggested products based on stated preferences.
• Developed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Transmitted information or documents to customers, using computer, mail or facsimile machine.
• Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.

• Communicated with customer to provide menu offering details and assist with decision-making.
• Informed customers of regular deals or monthly specials.
• Monitored and counted food stock and supplies to reorder on time.
• Completed opening, closing and shift change tasks to promote store efficiency.
• Prepped food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
• Kept customer and food preparation areas clean and well-organized for maximum efficiency.
• Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.