Melanie Savage
Cochise,AZ
Summary
Professional with significant experience in medical office environments. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bookkeeper
XWing Air
11.2024 - 05.2025
- Maintained and processed invoices.
- Managed accounts payable activities, maintaining vendor relationships.
- Posted daily receipts and payments in accordance with corporate protocols.
- Coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Matched purchase orders with invoices and recorded necessary information.
Patient Services Representative
Sulphur Springs Medical Center
09.2019 - 11.2024
- Prior Authorizations on all medications and imaging
- Med Staff
- Make sure home health orders are signed by Dr and returned to home health
- Maintain inventory
- Input care gap information
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Took copayments and compiled daily financial records.
- Used Aprima to schedule appointments.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Office Help
Silver Dollar Trading Post
05.2017 - 07.2019
- Buy stock for store
- Help arrange stock for the store
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Eye Technician
Advanced Eye Care
10.2015 - 04.2016
- Enhanced team collaboration by actively participating in staff meetings, sharing ideas, and providing constructive feedback on clinic operations.
- Ensured timely processing of eyewear orders by diligently tracking shipments and promptly notifying patients upon arrival.
- Managed inventory levels for eyewear products and supplies ensuring consistent availability to meet varying patient needs.
- Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
- Provided exceptional customer service by addressing any concerns or questions regarding eye care procedures or products.
- Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
- Promoted preventative eye care practices among patients by sharing relevant information on healthy habits for optimal vision maintenance over time.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Dental Assistant
Manke Family Dentistry
12.2011 - 05.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Library Coordinator
Buechel Library
10.2007 - 03.2009
- Prepared annual and monthly reports.
- Maintained administrative files in accordance with USAF, USAFE and base directives.
- Annual inventories.
- Assisted with public programs to reach all of the military community.
- Implemented strategic planning initiatives to guide long-term vision and goals for the library program, aligning with institutional objectives.
- Maintained an organized physical space within the library facility by overseeing proper shelving techniques and adherence to layout standards.
- Created marketing materials for library events and programs, boosting awareness within the community about available services.
- Championed diversity within collections by identifying underrepresented authors and subjects, promoting inclusivity within the library offerings.
- Conducted regular inventory assessments to identify gaps in the collection, maintaining relevance in subject matter and content offerings.
- Oversaw the acquisition of new materials, ensuring a diverse and up-to-date collection that catered to the needs of all patrons.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Greeted patrons warmly and offered to assist with issues or needs.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
Education
No Degree - Business
University of Monticello At Arkansas
Crossett, AR01-1995
Diploma - undefined
Hamburg High School
01.1986
Skills
- Bookkeeping
- Quickbooks
- Invoice processing
- Accounts payable
- Bookkeeping software
- Data inputting
- Expense tracking
- Exceptional organization
- Customer relations
- Inventory tracking
- Risk management
- Microsoft office
- Proactive and Self-motivated
- HIPAA regulations
- Medical reception
- Medical terminology
- Insurance verification
- Office administration
- Managing patient records
- Patient scheduling
- Phone and email etiquette
- Patient care
- Clinical documentation
- Patient demographics
- Medical office software
- EMR software
- Coding procedures
- ICD-10 coding
- Prior authorization requests
- Patient referrals
Awards
Received award for all the improvements made in the Library on Buechel AB, Germany., Received recognition for involvement in leadership in Spouses group at German AB.
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Bookkeeper
XWing Air
11.2024 - 05.2025
Patient Services Representative
Sulphur Springs Medical Center
09.2019 - 11.2024
Office Help
Silver Dollar Trading Post
05.2017 - 07.2019
Eye Technician
Advanced Eye Care
10.2015 - 04.2016
Dental Assistant
Manke Family Dentistry
12.2011 - 05.2015
Library Coordinator
Buechel Library
10.2007 - 03.2009
Diploma - undefined
Hamburg High School
No Degree - Business
University of Monticello At Arkansas
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