Melanie Schlosnagle
Berlin,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Lead Technician/Manufacturing Distribution
The American Red Cross
Johnstown, Pennsylvania
07.2019 - Current
- Pack frozen frac plasma for shipment to fractionator.
- Package blood products to distribute to hospitals and other Red Cross regions.
- Irradiate blood cells per customer order.
- Process pediatric units for hospitals.
- Monitor BloodHub to ensure accuracy of orders.
- Use the TMS system to arrange transportation of boxes to hospitals.
- Train new hires in both classroom and on the job training.
- Trained and mentored junior technicians on equipment handling and safety procedures to enhance team competency.
- Conducted quality control checks on supplies and equipment to uphold operational standards.
- Managed quality control and maintained high level of customer satisfaction.
- Facilitated cross-departmental communication to improve service delivery and coordination.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Assisted junior technicians in resolving complex technical problems.
- Identified areas where improvements could be made in terms of system efficiency or cost savings.
- Documented maintenance logs and incident reports for regulatory compliance and audits.
- Documented processes for future reference by team members.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Validated adherence to best practices, quality standards and customer specifications.
Scare actor
Haunted Hollow
08.2022 - 11.2024
- Performed as a scare actor in haunted houses, mazes, and other attractions.
- Transitioned between various roles to support team operations during busy periods.
- Interacted with guests to heighten suspense and surprise moments throughout the attraction.
- Interacted with guests to provide an immersive horror experience.
- Collaborated with team members to create impactful scare experiences.
- Adapted performances based on audience reactions and engagement levels.
- Scare and greet customers at the door.
- Ensure guest safety.
- Followed safety protocols to ensure the safety of all participants.
- Maintained safety protocols while navigating diverse performance environments.
- Monitored crowd control during high attendance times.
- Ensured that guest interactions were consistent with the desired theme of the attraction.
Foodservice Worker
Berlin Brothersvalley School District
04.2019 - 06.2019
- Prepared and served nutritious meals to students daily.
- Prep all items needed for the daily salad bar or specialty bar.
- Wash and cut up all vegetables and products needed for the daily salad bar or specialty bar.
- Tracked daily prep, usage, and waste of food products to optimize inventory management.
- Maintained cleanliness and sanitation of food preparation area to ensure safe food handling.
- Keep area clean and sanitized.
- Maintained cleanliness and organization in food preparation areas.
- Followed safety and sanitation guidelines during food handling processes.
- Collaborated with team members to streamline meal service and enhance student satisfaction.
- Monitored food temperatures to uphold health regulations and ensure safety in food service.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed thorough cleaning of kitchen areas, equipment, and utensils to maintain hygiene standards.
- Maintained order and cleanliness of work areas to conform with health codes.
- Organized and stocked food, dishes, utensils, and cleaning materials to ensure smooth operations.
- Exhibited professionalism in interactions with customers and co-workers to foster a positive environment.
- Assisted in the preparation of food items according to recipes and instructions.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
Supervisor of Care
County HomeMakers
02.2019 - 03.2019
- Supervise office staff and personal care aides.
- Implemented company policies in care delivery, ensuring compliance and quality of service for consumers.
- Call aides to cover shifts for consumers or cover shifts myself if an aide was unavailable.
- Coordinated shift coverage by calling aides or personally filling in when necessary to ensure continuity of care for consumers.
- Conduct meet and greet with new consumers to introduce them to the company and explain our policies and procedures.
- Facilitated introductions for new consumers by conducting meet and greets to explain company policies and procedures, enhancing their onboarding experience.
Kitchen Manager
Sheetz Inc Store 57
07.1998 - 02.2019
- Managed kitchen operations and ensured compliance with food safety standards.
- Implemented ordering procedures to prevent product shortages and overordering.
- Monitor expenses related to the kitchen area of the store.
- Tracked profit margins and waste to enhance kitchen profitability.
- Ordered and maintained inventory of food supplies and kitchen equipment.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Train and follow up with current employees with new promotions and food safety awareness.
- Train new employees on company procedures.
- Supervised staff training and development for optimal performance.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Managed employee-related issues, including disciplinary actions and terminations.
- Ensure fast and friendly service.
- Ensure order times are met and make changes as necessary to achieve those times.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Oversaw kitchen operations, ensuring adherence to food safety standards.
- Monitor sanitation practices to ensure that all employees adhere to health department regulations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Follow up on any deficiencies found through state and company inspections.
- Resolved customer complaints regarding food quality or service promptly.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Inspect equipment regularly to identify necessary repairs or replacements.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Evaluate employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Handle any employee related issues including disciplinary action and termination as determined by corporate office.
- Conduct regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Analyze financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Follow cash management procedures in regards to counting drawers and follow up on cash discrepancies.
- Interview potential employees and work with current employees interested in advancing into management positions.
- Received, organized and rotated paper goods and food ingredients.
- Experienced in lottery management, ensuring lottery packs are received and activated through the state system and are properly handled.
- Also handle the cash from the self lottery machine and handle any issues that arise.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
Education
General Education -
Berlin Brothersvalley High School
BerlinSkills
- Blood Product Packaging
- Blood Handling Procedures
- Quality Assurance Processes
- Quality control
- Regulatory adherence
- Logistics Coordination
- Cost-Management Strategies
- Sales & Margin Improvement
- Team training
- Staff training
- Cross-functional Collaboration
- Customer Focused Leadership
- Conflict/Complaint Resolution
- Problem resolution
- Attention to detail
- Document accuracy
- Safety enforcement
- Safety adherence
- Cost management
- Team collaboration
- Problem-solving
- Interviewing and hiring
- Retail Operations Management
Certification
Serv-Safe food safety certified
Volunteer Experience
- Sheetz For The Kidz program, fundraising, shopping and party preparations
- Special Olympics Polar Plunge, Volunteer and Participant
Timeline
Scare actor
Haunted Hollow
08.2022 - 11.2024
Lead Technician/Manufacturing Distribution
The American Red Cross
07.2019 - Current
Foodservice Worker
Berlin Brothersvalley School District
04.2019 - 06.2019
Supervisor of Care
County HomeMakers
02.2019 - 03.2019
Kitchen Manager
Sheetz Inc Store 57
07.1998 - 02.2019
General Education -
Berlin Brothersvalley High School