Melanie Serrano

• Assistant Manager, Lids Locker Room, Outlet MallAurora, Illinois –Supervised daily operations, ensuring high standards of customer service and store presentation.- Assisted in the recruitment, training, and development of staff, fostering a positive and productive teamenvironment.- Managed inventory control, including stock replenishment and loss prevention strategies.- Implemented sales strategies and promotional activities to achieve and exceed sales targets.- Handled customer inquiries and resolved complaints to enhance customer satisfaction and loyalty.- Maintained accurate financial records, including cash handling and sales reporting.- Collaborated with the Store Manager to develop and execute business plans to drive store performance.Assisted in managing daily operations and ensuring team productivity
  Supported staff training initiatives to enhance employee performance and engagement.
  Coordinated scheduling and resource allocation to optimize workflow efficiency.

• Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
• Assisted in inventory management, ensuring stock accuracy and availability on sales floor.
• Processed transactions efficiently using point-of-sale systems, maintaining cash handling standards.
• Collaborated with team members to achieve daily sales goals and improve store performance.
• I started working with Ralph Lauren in 2022 after leaving my previous position. I was originally hired asa sales associate. My initial responsibilities included greeting, customer servicing, cashiering, keepingthe sales floor organized, and cleaning. After a year I was promoted to Woman’s Sales Supervisor. Myresponsibilities then included the basic ones I already had as well as handling customer complaints,processing returns, closing out registers, unloading new merchandise off of our truck, scanning in andcensoring said new merchandise, and running back of house. I really enjoyed this job as well as mycoworkers and the environment I worked in. I left because of a dental emergency that made me takeoff work for an extended period of time.

• Provided exceptional customer service by promptly addressing guest inquiries and needs.
• Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
• Managed multiple tables efficiently, ensuring seamless dining experiences for guests.
• Assisted in maintaining cleanliness and organization of dining area and service stations.
• Processed payments accurately using point-of-sale systems, ensuring transaction security.
• Resolved guest complaints professionally, fostering positive relationships and repeat business.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Hey Melanie, here's a quick overview for your résumé:

I began employment at Twin Peaks in Warrenville shortly after turning 18 in 2021, where I quickly grew to love the engaging work environment. The role was a favorite of mine, offering valuable experience in teamwork and customer service. I concluded my time there in September upon discovering I was joyfully expecting!