Melanie Shannon
Burlington,WA
Summary
Customer-focused employee with a friendly demeanor and superior work ethic. Strong background in process improvement and production planning. Proven ability to build reliable relationships with team members and customers.
Overview
16
16
years of professional experience
Work History
FC Associate I L1 /Learning Ambassador
Amazon
Arlington, WA
12.2023 - Current
- Ensured safety protocols were followed at all times while operating machinery.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Communicated effectively with team members about tasks assigned.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Used handheld scanners to key in data for packages.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Trained new employees regarding warehouse procedures and standards.
- Demonstrated great teamwork skills with team members involved in inbound associate tasks.
Office Manager
Samcor Fuel and Tobacco
Anacortes, Washington
03.2022 - 06.2023
- Assisted in recruiting, onboarding and training new employees.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Utilized Excel to develop and manage spreadsheets for tracking daily deposit journals, petty cash usage, inventory profit margins, and employee vacation and sick days.
- Enhanced operational efficiency through the execution of store-wide protocols in compliance with tribal standards.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company policies and programs.
- Managed and allocated budget for non-inventory supplies, vendor services, and facility improvement projects.
- Effectively planned and executed numerous company events including grand openings, monthly tribal council/board meetings, holiday parties, and team building activities.
- Coded and entered daily invoices with in-house accounting software.
Starbucks Second
Fred Meyer
Burlington, Washington
12.2018 - 05.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Production / Manufacturing Planner
VT Volant Aerospace
Burlington, WA
12.2011 - 03.2018
- Created and implemented plans for inventory control, material requirements, and production processes.
- Coordinated with other departments such as engineering, purchasing, and warehouse to ensure smooth operations.
- Tracked key performance indicators related to productivity goals and provided feedback on any necessary changes.
- Prepared reports related to performance metrics such as throughput times, lead times, capacity utilization rates.
- Assisted in designing workflows that optimize machine utilization while minimizing downtime due to maintenance or repairs.
- Implemented Lean Manufacturing principles to streamline production processes and reduce waste.
- Prepared and presented production reports and metrics to management for strategic decision-making.
- Utilized ERP systems to plan and track production activities, materials, and resources.
- Managed movement of materials and product through production.
Property Manager
Storagekings
Austin, TX
04.2008 - 05.2011
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Monitored market trends to ensure competitive pricing structures for units under management.
Education
AA-DTA - Education
Skagit Valley College
Mount Vernon, WA06-2020
Skills
- Workflow Optimization
- Training and coaching
- Scheduling
- Forklift Operation
- Operation Monitoring
- Problem-solving abilities
- Interpersonal Communication
- Adaptive team player
- Continuous Improvement
- experience with Microix, SSCS, and SAP
- proficient in Microsoft 360
Timeline
FC Associate I L1 /Learning Ambassador
Amazon
12.2023 - Current
Office Manager
Samcor Fuel and Tobacco
03.2022 - 06.2023
Starbucks Second
Fred Meyer
12.2018 - 05.2020
Production / Manufacturing Planner
VT Volant Aerospace
12.2011 - 03.2018
Property Manager
Storagekings
04.2008 - 05.2011
AA-DTA - Education
Skagit Valley College