Melanie Sharp
Lakeland,FL
Summary
Performance-driven Vice President with 25 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes, operations management, process improvement and optimizing workflows. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Hilton Hotels
Regus
MARKET VICE PRESIDENT
Complete Health
07.2021 - Current
- Identify opportunities to improve business process flows and overall departmental productivity throughout the organization
- Oversight for 33 VBC and Fee for Service Primary Care clinics
- Established performance goals for multi-level departments and provided methods for exceeding organizational benchmarks
- Increased company growth through collaboration with payers and growth development team across four states
- Enterprise growth from $400 million dollars in 2022 to over $700 million dollars in 2023 and reduced ER visits by 32%
- Increase workflow by analyzing data and maximizing opportunities for improved productivity across several areas including patient access, MER, MLR, decrease in ER, and readmits
- Initiated on-time, under-budget project management to optimize performance with finance and C-Suite team
- Align organizational objectives with the company mission, increasing revenue, profit, and business growth by collaboratively developing integrated strategies
- Oversight of clinic performance and operations including startup of telehealth program, PAC operations, PPN and ER admissions for VBC patients.
VICE PRESIDENT OF OPERATIONS
CareHere, Operated by Premise Health
12.2014 - 07.2021
- Managed multi-client portfolios and P&L's of over $25 million
- Collaborate with Regional Directors, Site Directors, Health Center Managers, providers, and nursing personnel to facilitate and monitor daily operations of over 900 primary care, occupational health, virtual health, and wellness centers, spanning over 42 states and 1000 + client groups
- Effectively build and maintain relationships between client and onsite operations, providing accurate information and actions concerning emergency plans, health center operations, and services, as well as wellness strategies for worksite population health and virtual health services
- Work in concert with internal teams, such as marketing, sales, IT, reporting, recruiting, and senior leadership to align and manage goals and expectations
- Perform data analytics with a strategic vision surrounding population health and financial data
- Promote professional growth through coaching and mentoring as well as accurate knowledge of worker's compensation, safety, OSHA, and other standards
- Consistently strived for process improvement
- Facilitate off-site wellness and health risk assessment events and aid with clinic openings as well as project management
- Development of health strategies to introduce and execute on employer populations with chronic health conditions to lower overall health care costs of the medical plan, reduce ER visits, reduce shock claims, improve medication adherence, and create positive trend line ROI for clients
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency of 224 health and wellness centers.
REGIONAL DIRECTOR OF OPERATIONS & SALES
Humana
03.2014 - 12.2014
- Worked with field teams and internal support teams to provide the highest quality of service and achieve excellent patient and employer satisfaction by coordinating daily operations with the area, regional, and zone leadership of urgent care and occupational health centers
- Established and maintained standards surrounding the Concentra brand, utilizing goals, staffing models, and strategies to challenge and grow personnel for twenty-two on-site clinics
- Implemented functions to further develop leadership, reviewing performance, KPIs, financial reports, and trends
- Implemented broad solutions concerning performance gaps to increase quality and retain employer growth
- Strategically led to achieving the highest levels of satisfaction in both patient and employer experience
- Restored revenue growth of the Reno market, achieving an overall PTI increase of 15% in the second quarter
- Improved organization-wide leadership strength by implementing a leadership academy for managing and retaining top talent.
VICE PRESIDENT OF OPERATIONS
Lifestyle Lift
01.2013 - 11.2013
- Governed growth and operations of more than 225 clinics, including several surgery centers and satellite offices
- Instilled vital knowledge of sales processes in physicians, consultants, and center teams to sustain continual growth and establish secure client relationships
- Maintained strict records of rolling metrics and trends across all centers, aiming for profitability and effective operations
- Utilized weekly, monthly, and quarterly goals to motivate employees, maximizing success, revenue, market networking, and patient education
- Invoked strategies to accomplish smooth transitions for patients and teams with a strong focus on facilities management, IT setup, clinical guidelines, and other areas
- Successfully tracked the productivity of more than three hundred health centers, contributing more than $30M in annual revenue
- Developed and launched EPIC, a customer service training model
- Exceeded company benchmark of 45% through strategic planning and excellent sales coaching.
NATIONAL DIRECTOR OF OPERATIONS AND EDUCATION
Lifestyle Lift
12.2011 - 01.2013
- Spearheaded operations of more than forty locations with a focus on growth, sales, programs, and client retention
- Facilitated various programs to educate personnel in areas of sales, operations, patient satisfaction, and safety
- Oversaw new hires and existing team members, enforcing operating and safety standards and reviewing operational efforts
- Oversight of operations and growth for over forty-three locations, achieving more than 25% bottom line growth and significant client retention in two years.
REGIONAL DIRECTOR OF OPERATIONS
Lifestyle Lift
09.2010 - 12.2011
Education
Master of Science - Healthcare Management and Healthcare Analytics
Purdue Global
Indianapolis, IN12.2022
Bachelor of Science - Business Management
Middle Tennessee State University
Murfreesboro, TN05.1994
Skills
- Financial Acumen/Budgets/P&L
- Succession Planning
- Operational Excellence
- Mergers and Acquisitions
- Effective Decision Making
- Strategic Visioning
- Policy Development
- Operational leadership
- Financial Oversight
- Facilities Management
- Cross-functional Team Coordination
- Client Retention
- Value Based Care Operations
Additional Work History
- 13 years with Hilton Hotels (various leadership roles)
- 5 years with Regus
Professional Highlights
- Data Analytics
- Leadership and team development
- Process Improvement
- Performance Monitoring
- Operational Analysis
- Executive Leadership
- Revenue Cycle Management
- Six Sigma
- Organizational Development/Change Management
- Business Development
- VBC and Medicare
- Occupational Health and WC
- Telehealth/Telemedicine
- Provider and clinical team recruiting
- Clinic Implementation and acquisition
- Care Coordination and Wellness Platforms
- Population Health Analytics
- NPS/ CAHPS/ MER
- Multi-site medical clinic management
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsStock Options / Equity / Profit SharingTimeline
MARKET VICE PRESIDENT
Complete Health
07.2021 - Current
VICE PRESIDENT OF OPERATIONS
CareHere, Operated by Premise Health
12.2014 - 07.2021
REGIONAL DIRECTOR OF OPERATIONS & SALES
Humana
03.2014 - 12.2014
VICE PRESIDENT OF OPERATIONS
Lifestyle Lift
01.2013 - 11.2013
NATIONAL DIRECTOR OF OPERATIONS AND EDUCATION
Lifestyle Lift
12.2011 - 01.2013
REGIONAL DIRECTOR OF OPERATIONS
Lifestyle Lift
09.2010 - 12.2011
Hilton Hotels
Regus
Master of Science - Healthcare Management and Healthcare Analytics
Purdue Global
Bachelor of Science - Business Management
Middle Tennessee State University
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