Summary
Overview
Work History
Education
Skills
Received 10+ awards and recognition for outstanding leadership and performance
Timeline
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Melanie Shaw

Antelope,CA

Summary

Dynamic Manager with over 22 years experience and a proven track record in strategic planning and financial oversight, driving $1.5M revenue growth. Expert in team leadership and operational management while fostering high employee satisfaction. Skilled in analytics and compliance, ensuring optimal performance across all operations. Emphasizes collaboration and adaptability to meet organization goals, showcasing excellent problem-solving and decision-making abilities. A meticulous leader and strategic planner.

Overview

23
23
years of professional experience

Work History

Operation General Manager

SSRP INC
09.2016 - Current
  • Enhanced overall operational efficiency by leading a diverse team of employees, improving quality, communication, processes and procedures.
  • Manage all daily operations including complex analytical duties, operating budget, lead follow-up, HR Management, fleet, logistics, payroll, and customer calls.
  • Developed strategic plans to drive business growth and profitability. Scaled revenue by $1.5M. Converting a small refinishing business into a multi-million-dollar enterprise. Budget development, forecasting, and reporting to progress towards organizational objectives accurately.
  • Implemented cost-saving measures, optimizing resource allocation, inventory control and pricing reconstruction.
  • Fostered a "best-in-class" customer service experience by prioritizing response times, improved communication and focusing on overall quality control improvement, which included expanding training opportunities.
  • Cultivated a team-oriented atmosphere, promoting teamwork, trust, team building and strategizing for 'big picture' improvement. Fostering a positive work environment and high employee satisfaction.
  • HR functions of hiring, onboarding, disciplinary, terminations.
  • Enhanced profitability with dynamic pricing models to eliminate pricing inconsistencies and cost analysis.
  • Maintained worker comp numbers and annual audits.

Multi-Housing Property Manager

CTL Management, Inc.
10.2001 - 09.2016
  • Managed and strengthened tenant relations, ensuring satisfaction, prompt responses, disputes, and legal matters.
  • Oversee all vendor contracts, start to finish on bidding and Cap expenditures/Major maintenance projects and budget.
  • Implement strategic marketing initiatives. Consistently at or below 95% occupied/4% NTR.
  • Hands-on operations at 700+ property, $4.8M in P&L, 15+ direct reports, and turnaround efforts. Assisted 10 under performing properties. Known for being "the-fixer".
  • Conducted regular compliance inspections with safety, county, city/state, fire, and affordable housing.
  • Prepared 30 employees for advancement / directly trained 15 employees for management roles.
  • On-site BOND and Housing Choice affordable housing program with deep knowledge programs. Poached by SHRA to assist non-compliant companies to prevent fund loss.
  • Consistently analyzed performance leading evaluations (4, 8, 12 weeks), annual reviews and governing personal performance probation.

Education

Criminal Justice

Heald College
Roseville
01-2015

Skills

  • Metrics & Analytics
  • Team leadership & Mentoring
  • Operational management
  • Analytic Reasoning
  • Strategic Planning & Business Growth
  • Financial Oversight
  • Budgeting & Forecasting
  • Negotiations & Contracts
  • Regulatory Compliance & Auditing
  • Communication & Detail
  • Time Management & Multi-tasking
  • Logistics
  • Regulatory Compliance & Auditing
  • Communication & Detail
  • Time Management & Multi-tasking
  • Logistics

Received 10+ awards and recognition for outstanding leadership and performance

CI'it Suggestions and implementation for company wide communications 

Property Manager of the year with For Rent 

Assistant Property Manager of the year with For Rent

NOI performance awards 

Gold Medal Manager awards 

Timeline

Operation General Manager

SSRP INC
09.2016 - Current

Multi-Housing Property Manager

CTL Management, Inc.
10.2001 - 09.2016

Criminal Justice

Heald College

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Melanie Shaw