Melanie Sical

• Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
• Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
• Maintained an organized filing system of paper documents and electronic files.
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

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• Maintained a high level of professionalism when dealing with difficult customers.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Provided excellent customer service to resolve customer complaints in a timely manner.