Melanie Smart

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

• Food Handler Certification
• Driver's License
• Title 4 Certification

• Scheduling, Proficient, 10/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts
• Restaurant manager, Proficient, 04/01/23, Managing restaurant staff and meeting customer expectations
• Customer service, Proficient, 01/01/21, Identifying and resolving common customer issues
• Sales skills, Proficient, 08/01/22, Influencing and negotiating with customers
• Customer focus & orientation, Proficient, 11/01/22, Responding to customer situations with sensitivity
• Social media, Proficient, 02/01/23, Knowledge of social media techniques and analytics interpretation
• Management & leadership skills: Impact & influence, Proficient, 04/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
• Work style: Reliability, Proficient, 10/01/22, Tendency to be reliable, dependable, and act with integrity at work
• Work motivation, Proficient, 05/01/20, Level of motivation and discipline applied toward work
• Administrative assistant/receptionist, Proficient, 09/01/22, Using basic scheduling and organizational skills in an office setting
• Bartending, Proficient, 11/01/20, Understanding, pouring, and mixing drink orders
• Outside sales, Proficient, 10/01/23, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
• Inside sales, Proficient, 04/01/21, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
• Supervisory skills: Motivating & assessing employees, Proficient, 09/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions
• Retail customer service, Proficient, 09/01/22, Responding to customer situations in a retail setting
• Marketing, Proficient, 03/01/23, Understanding a target audience and how to best communicate with them
• Medical receptionist skills, Proficient, 10/01/22, Managing physician schedules and maintaining accurate patient records