Melanie Smith
Receptionist/Admin
CAMERON,NC
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Receptionist Administrator
Spay Neuter Veterinary Clinic Of The Sandhills
10.2021 - Current
- Facilitated seamless business operations by acting as liaison between clients/vendors/staff when necessary for conflict resolution or problem solving.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
- Assisted in planning and execution of company events for improved employee morale and client relations.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Processed and entered after surgery charts, created discharge papers and invoices for clients.
Volunteer/Member of Board of Directors
Fayetteville Animal Protection Society
05.2018 - 06.2023
- Developed strong communication and organizational skills through working on group projects.
- Volunteered helping in cat room and help at fundraising events. As member of Board we made executive decisions as group.
- Worked well in team setting, providing support and guidance.
Residential Realtor
Self-employed
06.2017 - 09.2021
- Assisted first-time homebuyers in navigating the complexities of the purchasing process, resulting in a smooth transaction experience.
- Built credibility within the local real estate community through consistent professionalism and ethical practices when working alongside fellow agents.
- Stayed informed on current real estate trends by attending industry events, workshops, and professional development courses regularly.
- Utilized advanced technology tools to enhance marketing efforts and reach a larger audience of potential buyers for listed properties.
- Expanded referral network by maintaining excellent communication with past clients, leading to increased repeat business and new referrals.
- Managed a diverse portfolio of residential properties varying in size, location, style, and price range while maintaining attention to detail across all transactions.
- Conducted thorough market analysis to determine accurate property values and recommended appropriate listing prices for sellers.
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
Caregiver
Homemaker Self
08.2011 - 06.2017
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained entire family's schedule and organized events.
Cab Driver
Taxi Fischer
01.2009 - 03.2011
- Increased repeat business through exceptional interpersonal skills and attentiveness to customer preferences.
- Developed strong relationships with clients through consistent punctuality and professional demeanor.
- Facilitated communication between dispatchers and drivers by relaying important information regarding scheduling changes or client requests.
- Prioritized passenger safety through vigilant monitoring of surrounding vehicles, pedestrians, cyclists, weather conditions.
- Adhered to all traffic laws and regulations while operating the taxi cab, ensuring passenger safety at all times.
Call Center Representative
Witt Weiden
01.2006 - 12.2008
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Developed and updated databases to handle customer data.
Education
Associate of Applied Science - Business Administration
Central Carolina Community College
Sanford, NC 09.2021 - 05.2024
Skills
Document scanning and digitization
undefinedTimeline
Receptionist Administrator
Spay Neuter Veterinary Clinic Of The Sandhills
10.2021 - Current
Associate of Applied Science - Business Administration
Central Carolina Community College
09.2021 - 05.2024
Volunteer/Member of Board of Directors
Fayetteville Animal Protection Society
05.2018 - 06.2023
Residential Realtor
Self-employed
06.2017 - 09.2021
Caregiver
Homemaker Self
08.2011 - 06.2017
Cab Driver
Taxi Fischer
01.2009 - 03.2011
Call Center Representative
Witt Weiden
01.2006 - 12.2008
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