Melanie Smith

Amazon Warehouse

Markham, IL

08.2021 - Current

Training and mentoring new associates on how to navigate and progress through the work environment effectively
Managing electronics for the company to increase productivity and safely move shipments around the work environment
Created an effective system to help employees and managers be able to communicate more efficiently on matters of safety for individuals and groups
Attended and chaired [1] board meetings and [3] executive committee meetings, leading to the adoption of an action plan by the board
Maintained a clean and safe work environment, resulting in a [10]% reduction in complaints filed with management by and a [20]% increase in crew satisfaction
Managed the work of [10] employees, increasing crew efficiency by [5]%
Provided customer service and was involved in training [6] new team members each month
Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [3]% annually
Continually updated a leadership resume and honed skills by participating in various management training
Improved equipment maintenance and safety standards by [4]%, which resulted in a [2% reduction in maintenance cost
Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Ensured all workflow processes were automated and efficient and managed a semi-automated payroll process
Handled [6] customer requests and maintained accurate notes for each request

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