Melanie Smith

• Verified insurance and collected critical data elements to properly identify and bill patients.
• Updated patient demographic information in [System] to prevent treatment and recordkeeping errors.
• Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
• Screened patients before and during admissions processes.
• Planned events, organizing food and venue setup.
• Supervised clerical staff, guiding and mentoring throughout daily tasks.
• Communicated with vendors to gather price quotes and manage orders.
• Answered telephone calls to handle internal and external requests.

Responsible for overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement and a strong commitment to hospitality and guest satisfaction. A General Manager must have a strong commitment to guest satisfaction and exhibit EYM Core Values when interacting with others.

• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Handled scheduling for store shifts to achieve adequate staffing.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Managed scheduling and payroll for team of 50 staff in busy office.
• Assigned projects to administrative staff, boosting office productivity and streamlining processes.
• Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates.
• Prepared and disseminated public information.

• Documented calls in reports detailing incident type and course of treatment.
• Operated emergency vehicles with caution to keep patients, public and first responders safe.
• Remained level-headed and proactive during emergency situations.
• Evaluated patients' medical status and monitored vital signs during transit.
• Observed and assessed incident scenes to maintain safety of first responders.
• Trained new hires by offering insight into job duties and assessing shift performance.
• Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.

• Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
• Provided one-on-one counseling to students regarding financial aid program options and requirements.
• Received and posted payments to loan accounts.

• Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
• Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
• Performed data entry and recordkeeping tasks to track company correspondence and updates.
• Trained office professionals on administrative procedures to keep file handling consistent and accurate.

• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Reviewed completed work to verify consistency, quality and conformance.
• Maintained safe work and collaboration spaces for night employees.
• Wrote reports outlining results to facilitate management decision making.

• Help with the financial needs of individuals and help them with the short term or long term goals such as education expenses and goals.