Melanie Smith
Jackson,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Personal Advisor
Community Choice Credit Union
04.2018 - Current
- Improved member satisfaction by providing personalized financial advice and guidance.
- Built lasting relationships with members through consistent communication and understanding of their financial goals.
- Helped members make informed decisions about financial future.
- Educated members on financial topics and best practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting members warmly upon arrival and addressing them by name when possible.
- Developed a strong understanding of lending products to provide informed recommendations tailored to individual borrower needs.
Risk Management Specialist
Community Choice Credit Union
09.2021 - 10.2024
- Maintained detailed case documentation and database files of financial investigative research to trace proceeds of criminal activities and investigative interests.
- Prepared documents, exhibits, and schedules for criminal prosecution of economic fraud cases in court of law.
- Maintained regulatory compliance by conducting thorough reviews of transaction monitoring alerts.
- Collaborated with law enforcement agencies to provide timely, accurate, and detailed information on financial crime cases.
- Improved risk management by collaborating with cross-functional teams on compliance strategies.
- Maintained confidentiality throughout all stages of sensitive investigations while adhering to established laws, regulations, and ethical guidelines related to the profession.
- Supported the identification of potential money laundering activities through diligent investigation and monitoring of suspicious transactions.
- Evaluated emerging trends in money laundering techniques, incorporating relevant findings into company-wide strategies for combating financial crime.
Packer
Libra Ind.
05.2017 - 04.2018
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
Assistant Manager
Wendy’s
03.2011 - 10.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Team Member
Wendy’s
10.2000 - 10.2010
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Education
Associates Degree - Science
Jackson College
Jackson, MI05.2017
Skills
- Client relationship building
- Creativity and innovation
- Problem-solving
- Time management
- Critical thinking
- Decision-making
- Honest and dependable
- Problem-solving abilities
- Teamwork and collaboration
- Self motivation
- Cash flow management
- Problem-solving aptitude
Disclaimer
I hereby declare that the above information is authentic to the best of my knowledge. Date:2024-09-14 Melanie Smith
LEADERSHIP
- While attending Jackson college, I joined American Honors. As an honors student, I took an active role in supporting my community. I raised money for the Special Olympics and participated in a polar plunge. I was a student ambassador and part of the Honors Counsel. As an ambassador, I helped answer questions about the American Honors program, helped at new student orientation, and set up recruiting tables to help bring in more students. As part of the Honors Counsel, I helped plan events for American Honors students, fund raisers, and projects to give back to the community.
- At Community choice Credit Union, I was a mentor for new team members. I put together our team’s annual volunteer activity, led team building events, and supported career development by hosting job shadowing. I give constructive feedback when needed to the front line and work with leadership to identify coaching moments.
Certification
- BSACS Bank Secrecy Act Compliance Specialist, America's Credit Unions, May 30th, 2023 to May 30th, 2026.
Timeline
Risk Management Specialist
Community Choice Credit Union
09.2021 - 10.2024
Personal Advisor
Community Choice Credit Union
04.2018 - Current
Packer
Libra Ind.
05.2017 - 04.2018
Assistant Manager
Wendy’s
03.2011 - 10.2013
Team Member
Wendy’s
10.2000 - 10.2010
- BSACS Bank Secrecy Act Compliance Specialist, America's Credit Unions, May 30th, 2023 to May 30th, 2026.
Associates Degree - Science
Jackson College
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