Melanie Smith
Temple
Summary
Dynamic professional with over 10 years at Baylor Scott and White, excelling in patient care and team leadership. Proven ability to multitask and resolve complex issues, fostering a collaborative environment. Recognized for exceptional communication skills and a strong work ethic, ensuring outstanding service delivery and patient satisfaction.
Overview
23
23
years of professional experience
Work History
PSS III Radiation Oncology
Baylor Scott and White
11.2017 - Current
- Help manage a team of five.
- Train all incoming PSS staff.
- Department guru for check-in scheduling, insurance, patient financial responsibility, EPIC, EPIC pay, referral, staff, and EPIC messages, and a multitude of other front desk operations.
- Proficient in problem-solving, time management, and multitasking to ensure a smooth and successful workday for myself and staff.
- Unmatched work ethic and commitment to providing compassionate, thorough patient care.
Contact Center Specialist 2
Baylor Scott and White
06.2014 - 11.2017
- Set up appointments, and send communication to doctors and trainers.
- Assist patients with scheduling, canceling, and re-scheduling sick, wellness, lab, and procedure visits.
- Send medication refill requests, care advice, and other communications to the patient’s doctor.
- Assist with finding scheduling, registration, and insurance errors for several family medicine clinics.
- Assist with the training of new team members in family medicine.
Payment Specialist III, Trainer
Sprint Communications
12.2013 - 04.2014
- Received incoming calls regarding the financial status of a customer’s phone account(s).
- Assisted callers with taking payments via credit/debit card, or check.
- I listened to the needs and complaints of customers, and resolved their issues.
- I answered any billing questions regarding unknown charges or fees, and corrected them as needed.
- Handled irate customers with utmost respect and patience.
Property Manager
Wayman Manor Apartments
07.2008 - 08.2009
- Assisted tenants/applicants with a multitude of needs.
- Maintained the confidentiality of tenant and applicant information.
- Kept track of applicants' detailed paperwork, and ensured proper bookkeeping to HUD standards.
- Answered all incoming calls to the property.
- Screened all applicants for approval or denial.
- Responsible for rent, deposits, petty cash, and invoices.
- Managed a team of five individuals.
Receptionist
Kelly’s Temporary Services
09.2006 - 09.2008
- Data entry (OnBase, Millennium)
- Wilsonart
- Benefits of packaging and presentation assistance.
FSR 1/Teller
Guaranty Bank
05.2007 - 05.2008
- Assisted customers with multiple banking tasks/needs
- Received and accurately processed cash and check deposits/withdrawals
- Received and posted loan, overdraft, tax title and license, and safe deposit box payments
- Provided excellent customer service in person and by phone in an demanding fast paced environment
- Maintained confidential aspects of banking procedures
- Combination to vault
- Customer account information
- Security measures in event of robbery
- Maintained keys to banking facility in order to open or close the bank
In-bound Call Sales Agent
Dell Computers
11.2006 - 05.2007
- Received incoming calls to process computer sales.
- Provided customers with detailed knowledge of computer products and accessories.
- Helped customers select a computer that is best suited to their needs.
- Excellent phone and customer service skills.
Ladies Apparel Sales Associate
Dillard’s
08.2005 - 09.2006
- Assisted the customer in selecting various styles of clothing.
- Operated the cash register, including taking opening and closing counts.
- Disbursed incoming merchandise onto the sales floor.
- Portrayed and promoted exceptional customer service.
Work Study
McLennan Community College Business Office
02.2005 - 05.2005
- Performed basic office duties to include, faxing, copying, and filing of confidential information
- Assisted in setting up tuition payment plans
- Executed errands for the department as needed
Guest Service Desk Cashier, Font Lane Cashier, Trainer, Sales Floor Team Member
Target
08.2003 - 04.2005
- Responsible for resolving guests issues with returning and exchanging of merchandise
- Operated the cash register, received credit card payments, and executed accurate cash flow.
- Responsible for training new hires for guest service and cashier positions.
Cashier, Shift Leader, Sandwich Artist
Subway
09.2002 - 11.2002
- Opened and closed store/maintained keys to the restaurant
- Trained new employees
- Operated cash register/responsible for daily deposits
Education
Associate in Arts Degree - Focus on Education
McLennan Community College
Waco, TX01.2005
University of Mary Hardin-Baylor -
University of Mary Hardin-Baylor
Belton, TX01.2002
General Studies Diploma -
Belton High School
Belton, TX01.2001
Skills
- Exceptional leadership skills
- Ability to multitask in a high-paced environment
- Superb phone and in-person communication skills
- Work very well with others, and a great motivator
- Oversee a team of five
- 10 years of experience providing phenomenal customer service to patients and their families
Achievements Awards
- 05/2004, McLennan Community College Music Scholarship
- 05/2003, University of Mary Hardin-Baylor First Year Committee
- 05/2001, Belton High School Band Directors Award
Timeline
PSS III Radiation Oncology
Baylor Scott and White
11.2017 - Current
Contact Center Specialist 2
Baylor Scott and White
06.2014 - 11.2017
Payment Specialist III, Trainer
Sprint Communications
12.2013 - 04.2014
Property Manager
Wayman Manor Apartments
07.2008 - 08.2009
FSR 1/Teller
Guaranty Bank
05.2007 - 05.2008
In-bound Call Sales Agent
Dell Computers
11.2006 - 05.2007
Receptionist
Kelly’s Temporary Services
09.2006 - 09.2008
Ladies Apparel Sales Associate
Dillard’s
08.2005 - 09.2006
Work Study
McLennan Community College Business Office
02.2005 - 05.2005
Guest Service Desk Cashier, Font Lane Cashier, Trainer, Sales Floor Team Member
Target
08.2003 - 04.2005
Cashier, Shift Leader, Sandwich Artist
Subway
09.2002 - 11.2002
Associate in Arts Degree - Focus on Education
McLennan Community College
University of Mary Hardin-Baylor -
University of Mary Hardin-Baylor
General Studies Diploma -
Belton High School
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