Melanie Solis Chavez
Las Vegas
Summary
Dynamic server with extensive experience at Pampas Steakhouse, excelling in customer service and team collaboration. Proven ability to upsell menu items, enhancing guest satisfaction and driving sales. Skilled in point-of-sale operations and conflict resolution, consistently creating a welcoming atmosphere while maintaining high food safety standards.
Overview
4
4
years of professional experience
Work History
Server
Pampas Steakhouse
Las Vegas
01.2024 - 06.2025
- Provided attentive service to guests in a fast-paced dining environment.
- Managed guest inquiries and resolved any concerns promptly and professionally.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using point-of-sale system for transactions.
- Collaborated with team members to create a welcoming atmosphere for diners.
- Upsold daily specials to enhance customer satisfaction and dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server Manager
Sylvesters Restaurant
Los Osos
03.2021 - 03.2023
- Supervised daily restaurant operations to ensure efficient service.
- Trained new staff on menu items and customer service standards.
- Managed inventory levels and placed orders for food and supplies.
- Conducted staff meetings to communicate updates and improve teamwork.
- Collected cash sales from employees to properly tip each server after shift.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
- Motivated staff through acknowledgment of hard work and achievements.
Education
High School Diploma -
Connections Academy
Las Vegas, NV05-2021
Skills
- Point-of-sale operation
- Customer service
- Team collaboration
- Menu knowledge
- Sales promotion
- Customer relationship management
- Conflict resolution
- Food safety oversight
- Hostess support
- Table setting
- Positive and professional
- Food safety
- Food and beverage pairings
- Table bussing
- Food running
- Beverage preparation
- Upselling techniques
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Server
Pampas Steakhouse
01.2024 - 06.2025
Server Manager
Sylvesters Restaurant
03.2021 - 03.2023
High School Diploma -
Connections Academy
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